Lounge Team Leader - Premium Hospitality

Marrakech

Publié il y a moins de 9 jours

Décryptage du poste par Postule AI

Résumé du rôle

Aspire Executive Lounges, Europe's largest executive lounge brand (part of Swissport), seeks a Lounge Team Leader for their Marrakesh location. This full-time, on-site role involves supporting premium lounge operations, leading hospitality teams, ensuring exceptional guest experiences, and maintaining service standards. Ideal for hospitality professionals with customer-facing experience who are passionate about premium service and team leadership.

Exigences clés (estimation)

Assist with daily lounge operations while maintaining excellent service and cleanliness standards
Coordinate with suppliers and manage stock control for food, beverages, and amenities
Deliver warm, attentive service and handle guest inquiries and complaint resolution
Inspire and support the lounge team during shifts, demonstrating high performance standards
Assist with onboarding and on-the-job training for new employees
Ensure hygiene, safety, and food safety rules are respected; maintain accurate records

Compétences

Hospitality and customer-facing service experienceTeam leadership and motivation abilitiesExcellent communication and interpersonal skillsCalm approach under pressure and problem-solvingKnowledge of food safety and hygiene standardsFlexibility and adaptability to airport schedules

Niveau estimé

Entry to mid-level hospitality leadership role. Requires prior customer-facing hospitality experience but not necessarily formal team leadership background. Ideal for hospitality professionals ready to step into a supervisory position.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Sur siteConfiance 100%
Niveau d'expérience: 1–3 ansConfiance 70%
Fonction: Hôtellerie / TourismeConfiance 95%
Secteur: Tourisme / HôtellerieConfiance 95%
Langues: AnglaisConfiance 95%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

Join Aspire Executive Lounges (part of Swissport) as a Lounge Team Leader in Marrakesh. Support the day-to-day operation of our Premium Lounge and Fast Track service, ensuring every guest enjoys a smooth, relaxing, and premium experience. You will be the go-to support for your team, maintaining service standards, solving daily challenges, and safeguarding the elegance and comfort that define Aspire Lounges.

Main Responsibilities

Assist with daily lounge operations while maintaining excellent service and cleanliness standards
Coordinate with suppliers and manage stock control for food, beverages, and amenities
Deliver warm, attentive service and handle guest inquiries and complaint resolution
Inspire and support the lounge team during shifts, demonstrating high performance standards
Assist with onboarding and on-the-job training for new employees
Ensure hygiene, safety, and food safety rules are respected; maintain accurate records and reporting

Your Profile

Hospitality experience in a customer-facing environment (airport lounge, hotel, restaurant, etc.)
Strong team spirit with confidence to motivate colleagues
Passion for premium service and creating memorable guest moments
Excellent communication skills and calm approach under pressure
Flexible availability to support airport operational schedules
Good level of spoken and written English

A background in aviation or luxury hospitality is a bonus, not a must.

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Voir les offres Hôtellerie / Tourisme