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Technical Support Engineer – Dutch Speaker
Location: Casablanca, Morocco (Onsite)
About the Role
Join Dell Technologies' Technical Support team to deliver world-class service to customers. You will resolve complex technical issues, provide remote diagnostic support, and help customers maximize their IT investments. Working with highly skilled technical advisors, you'll develop solutions that drive efficiency and reduce costs.
Main Responsibilities
- Resolve customer-reported issues while collaborating with multi-functional teams
- Provide feedback to Engineering for improving product quality and reliability
- Determine priority levels and negotiate expectations with customers
- Document information and ensure timely, respectful customer communication
- Drive operational excellence through quality issue closures and proper escalation
Essential Requirements
- 2 to 5 years of related technical support experience
- Fluent in Dutch and English with excellent communication skills
- Strong customer focus, phone etiquette, and professional work ethic
- Ability to work under pressure with calmness and composure
- Strong problem-solving and troubleshooting skills using diagnostic procedures
- Availability for shift work, holidays, weekends, and on-call responsibilities
Why Join Dell Technologies
Dell Technologies is committed to creating an inclusive workplace where team members can make a meaningful impact. You'll work with some of the best minds and most advanced technology in the industry, with opportunities to grow your career and transform how people work, live, and play.
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