Technical Support Engineer (German & English Speaker)

Casablanca, Casablanca-Settat, Morocco

Décryptage du poste par Postule AI

Résumé du rôle

Technical Support Engineer role at Eaton, a global energy management leader. Provide exceptional technical support for single-phase UPS products to customers across EMEA, APAC, and the Americas. Serve as first point of escalation for hardware and software troubleshooting, manage customer inquiries via phone/email/chat, and collaborate with internal teams. Requires bachelor's degree in Electrical/Electronic Engineering, strong German and English language skills, and understanding of electrical products.

Exigences clés (estimation)

Resolve customer challenges related to single-phase UPS products through phone, email, and web chat support channels
Manage hardware and software escalations involving Level 2, Level 3, and Quality teams
Provide technical assistance to sales functions across EMEA, APAC, and Americas regions for inquiries and troubleshooting
Guide customers in product selection and application assistance through direct communication
Maintain process documentation and participate in knowledge-sharing sessions for continuous improvement
Collaborate with team members to enhance customer satisfaction and optimize cycle time and costs

Compétences

Understanding of electrical products and basic applicationsBasic network knowledgeExcellent German and English language proficiencyAnalytical mindset and problem-solving abilitiesStrong communication skills across multiple channelsTechnical troubleshooting for hardware and software systems

Niveau estimé

Entry to early-career level position. While no specific years of experience are mandated, the role requires a bachelor's degree in engineering and technical knowledge of electrical products, suggesting it is suitable for recent graduates or professionals with foundational technical background transitioning into technical support.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Sur site
Niveau d'expérience: 0–1 an
Fonction: Service client / SAV
Secteur: Énergie
Niveau d'études: Licence / Bac+3
Langues: Anglais, Allemand

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

Join Eaton as a Technical Support Engineer delivering exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. You will be the key point of contact across multiple channels—telephone, email, and web tickets—focusing on Eaton's electrical product portfolio, specifically single-phase UPS devices within the Electrical division.

Main Responsibilities

Serve as an engineering resource to resolve customer challenges related to single-phase UPS products (hardware and software) through phone, email, and web chat
Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams
Provide technical assistance to sales functions across EMEA region and partially in APAC and the Americas, addressing technical inquiries, warranty issues, and troubleshooting challenges
Guide customers in product selection and application assistance through phone and email interactions
Maintain up-to-date process documentation and participate in knowledge-sharing sessions to implement best practices
Collaborate with team members to enhance customer satisfaction and achieve improvements in cycle time and cost

Required Qualifications

Bachelor's degree (BS/BA) in Electrical/Electronic Engineering from an accredited institution
Understanding of electrical products and basic applications
Basic network knowledge
Excellent German and English language proficiency
Analytical mindset with strong communication and problem-solving skills

What We Offer

Competitive compensation and benefits package
Flexible working solutions
Excellent working environment with emphasis on safety and ethics
Learning and development opportunities through Eaton University
Culture focused on innovation and sustainability

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .