Technical Support Engineer - German Speaker (Electrical Products)

Casablanca, Casablanca-Settat, Morocco

Décryptage du poste par Postule AI

Résumé du rôle

Technical Support Engineer position at Eaton focused on delivering exceptional support for single-phase UPS electrical products. You will serve as a key point of contact for customers, wholesalers, distributors, and internal teams across EMEA, APAC, and the Americas. The role requires strong technical knowledge of electrical products, excellent German and English communication skills, and the ability to troubleshoot hardware and software issues while managing escalations and fostering customer loyalty.

Exigences clés (estimation)

Resolve customer challenges related to single-phase UPS products through phone, email, and web chat support channels
Manage hardware and software escalations with Level 2, Level 3, and Quality teams
Provide technical assistance to sales functions across EMEA, APAC, and Americas regions for inquiries, warranty issues, and troubleshooting
Guide customers in product selection and application assistance
Maintain process documentation and participate in knowledge-sharing and continuous improvement initiatives
Collaborate to enhance customer satisfaction and improve cycle time and cost efficiency

Compétences

Understanding of electrical products and basic applicationsBasic network knowledgeFluent German and English language proficiencyAnalytical mindset with strong problem-solving abilitiesExcellent communication skillsTechnical troubleshooting expertise for hardware and software

Niveau estimé

Entry to early-career level position suitable for recent graduates or professionals with up to 1 year of technical support experience. The role provides opportunities for growth through knowledge-sharing and continuous learning at Eaton University.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Sur site
Niveau d'expérience: 0–1 an
Fonction: Service client / SAV
Secteur: Énergie
Niveau d'études: Licence / Bac+3
Langues: Allemand, Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

Join Eaton as a Technical Support Engineer delivering exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. You will be the key point of contact across multiple channels—telephone, email, and web tickets—focusing on Eaton's electrical product portfolio, specifically single-phase UPS devices within the Electrical division.

Main Responsibilities

Serve as an engineering resource to resolve customer challenges related to single-phase UPS products (hardware and software) through phone, email, and web chat
Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams
Provide technical assistance to sales functions across EMEA region and partially in APAC and the Americas, addressing technical inquiries, warranty issues, and troubleshooting challenges
Guide customers in product selection and application assistance through phone and email interactions
Maintain up-to-date process documentation and participate in knowledge-sharing sessions to implement best practices
Collaborate with team members to enhance customer satisfaction and achieve improvements in cycle time and cost

Required Qualifications

Bachelor's degree (BS/BA) in Industrial Engineering (Electrical, Electronic, Mechanical, or Energetic) from an accredited institution
Master's degree in Electrical Engineering is an advantage

Required Skills

Understanding of electrical products and basic applications
Basic network knowledge
Excellent German and English language proficiency
Analytical mindset with strong communication and problem-solving abilities

What We Offer

Competitive compensation and benefits package
Flexible working solutions
Excellent working environment with emphasis on safety and ethics
Ongoing learning and development opportunities through Eaton University
Culture focused on values and inclusive workplace

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