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Technical Support Engineer (Italian Market)
At Dell Technologies, our Technical Support team provides world-class service to customers whenever they need help – by phone, email, online and on social media. We answer questions about installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we provide remote diagnostic technical support, analyze issues, identify causes, recommend solutions and document problems.
What You'll Achieve
Join our Enterprise Technical Support team in Casablanca to work with highly skilled technical advisors developing and delivering solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
Main Responsibilities
- Resolve customer-reported issues while working closely with multi-functional teams
- Provide feedback to Engineering for improving product quality and reliability
- Determine priority levels while negotiating and setting expectations with customers
- Document relevant information and ensure timely customer communication with the highest degree of respect
- Drive operational excellence through quality closures and proper escalation of issues
Essential Requirements
- Excellent communication skills in Italian and English
- Strong problem-solving and troubleshooting skills using operational and diagnostic procedures
- Strong knowledge of server and storage hardware technologies
- Good understanding of networking fundamentals (WAN/LAN, DNS, DHCP, firewall solutions, load balancing)
- Knowledge of current Server Operating Systems such as Windows and Linux
- Bachelor's degree or equivalent
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