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About the Role
As a Switchboard Operator at Hilton, you will be the voice of hospitality, handling incoming telephone calls and delivering exceptional guest experiences. You'll use your communication skills and knowledge of hotel operations to ensure every guest interaction is memorable and professional.
Main Responsibilities
- Provide exceptional phone support with an upbeat and friendly attitude, responding promptly and professionally to guest inquiries and requests
- Maintain up-to-date knowledge of hotel services, amenities, and operations to assist guests effectively
- Support emergency response by relaying accurate and detailed information to appropriate teams during critical situations
- Operate PBX systems, computer applications, and other communication technology to support daily hotel operations
What We're Looking For
You should embody Hilton's core values: a passion for hospitality, integrity in all actions, leadership qualities, teamwork mindset, sense of ownership, and focus on delivering excellence in every moment.
About Hilton
Hilton is a global leader in hospitality with an award-winning workplace culture. We've welcomed over 3 billion guests worldwide and are committed to providing exceptional experiences for both guests and team members. Join us and be part of a company recognized repeatedly on the World's Best Workplaces list.
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