Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
Join Whizz as a Virtual Customer Service Representative and support customers remotely through live video connections. You will assist customers visiting our locations via monitors, providing the same level of service as an in-person representative. Your mission is to deliver fast, friendly, and clear assistance while building trust with our rider community.
Responsibilities for New Customers
- Help customers select the right bike, battery, accessories, and services
- Explain bike features, subscription plans, and pricing options
- Assist with account creation, sign-ups, and payment processing
- Apply sales techniques to convert prospects into subscribers
Responsibilities for Existing Customers
- Support customers with subscription questions, payments, and account management
- Troubleshoot basic bike and service issues remotely
- Coordinate service requests and follow-ups with the operations team
- Address concerns and objections while maintaining high satisfaction levels
Key Responsibilities
- Provide clear, accurate, and friendly communication via live video
- Coordinate with internal teams using chat and messaging tools
- Build long-term relationships with customers
Requirements
- Languages: Native or fluent French and Arabic; fluent English (C1-C2 level)
- 2+ years of experience in customer support, sales, or call center roles
- Comfortable working on camera and conducting live video support throughout the day
- Ability to multitask and stay organized in a fast-paced environment
- Proficiency with CRM systems and productivity tools
- High-speed internet connection and headset required
- Retail experience is a bonus
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .