Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
Foundever Rabat is hiring English-speaking Customer Service Advisors to support a global leader in diabetes care. This is a meaningful career opportunity where your work makes a real impact on patients and healthcare professionals across the U.S. market. This position operates on a night shift schedule.
Your Responsibilities
- Managing inbound Level 1 calls from U.S. customers and healthcare professionals
- Handling inquiries, complaints, and basic technical support requests
- Delivering a high-quality customer experience with empathy, accuracy, and professionalism
- Accurately documenting customer interactions in internal systems
- Acting as a trusted representative of a leading healthcare brand
Required Qualifications
- High school diploma (Baccalaureate) or higher
- Excellent command of the English language, both spoken and written
- Strong communication, listening, and problem-solving skills
- Calm, professional, and customer-focused approach
- Comfortable using computer tools and learning new systems
- Availability to work night shifts (12:00 PM - 2:00 AM)
Preferred Qualifications
- Previous experience in customer service is an asset
- Immediate availability is a plus
What We Offer
- Competitive net salary with performance-based bonuses, language bonuses, and night shift allowance
- Permanent contract (CDI) from Day One
- Fully paid training program
- Comprehensive social benefits (Health Insurance, Social Club, etc.)
- Transportation provided
- A supportive, inclusive, and professional work environment
Join Foundever, a Great Place to Work® Certified company that values diversity, collaboration, and professional growth.
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .