Air Arabia

Entreprise :

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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Company Presentation:

Air Arabia Maroc is part of the Air Arabia Group. Based in Casablanca, Air Arabia Maroc is Morocco's leading Low Cost Carrier (LCC). Focusing on an offer that combines comfort, reliability and excellent value for money, the airline was established in April 2009.

Company address: 04 Rue Carthage, Quartier les Iris, Casablanca

Company name: Air Arabia Maroc

Industry: Airline company

Company Video Links: https://www.youtube.com/watch?v=nXcaeHzMwgs

Poste :

Job Purpose:

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Result responsibilities:

• Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
• Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
• Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
• Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
• Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
• Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
• Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Profil recherché :

Qualifications:

• High School/Diploma or equivalent.
• Capable of using technology systems and tools such as Microsoft Office.
• Good in English, French & Arabic Languages;
• No hearing or articulatory problems.

Work experience:

• No previous experience is required for this role; any experience would be treated as an advantage.
• Capability of understanding market trends and channeling them leading to effective customer care solutions
• Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
• Capable of understanding customers’ problems and direct them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Entreprise :

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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Company Presentation:

Air Arabia Maroc is part of the Air Arabia Group. Based in Casablanca, Air Arabia Maroc is Morocco's leading Low Cost Carrier (LCC). Focusing on an offer that combines comfort, reliability and excellent value for money, the airline was established in April 2009.

Company address: 04 Rue Carthage, Quartier les Iris, Casablanca

Company name: Air Arabia Maroc

Industry: Airline company

Company Video Links: https://www.youtube.com/watch?v=nXcaeHzMwgs

Poste :

Job Purpose

Carries out and supervises Line/Base-level maintenance tasks on Air Arabia and 3rd party aircrafts within the CAR 66 ‘B2’ License Category, ensuring the required work is performed, certified and recorded accurately and timely in accordance with Air Arabia and regulatory requirements.

Key Result Responsibilities

Operational Excellence :

• Reviews assigned task cards with the Maintenance Manager to gain full understanding of the work, priorities, documentation requirements and cautions, prior to starting work.
• Prepares and performs scheduled aircraft maintenance according to assigned task cards, ensuring that the required documentation, parts, tools and GSE are obtained and used per issued instructions.
• Carries out aircraft test and inspection tasks to the standard necessary to fully identify and record any defects or damage in accordance with approved maintenance procedures.
• Performs defect troubleshooting and rectification in accordance with Aircraft Maintenance Manuals and instructions provided by Engineering Department.
• Signs off maintenance tasks performed or supervised within the scope of own authorisation, verifying that the task card and associated documents have been completed to the required standard following completion of all maintenance.
• Manages communications with other Engineers and Technicians related to the assigned tasks, ensuring proper coordination, continuity and handover of work.

Safety

• Manages the safety of assigned maintenance tasks, ensuring all published mandatory precautions are taken prior to commencing work and during task execution.
• Takes positive steps to protect self and other persons in the area of the maintenance activity from any possible injury, including the use of proper GSE and protective equipment.
• Manages human factors aspects of maintenance, ensuring that the continuity of critical maintenance tasks is protected, by avoidance of task interruption and the proper use of handover procedures.
   

Reputation and Teamwork

• Internal Customer Service: provides positive support to other operational teams in ABY, provides proactive and helpful professional advice, suggestions and solutions.
• Leadership: provides sound supervision and guidance of Technicians assigned to support own tasks. Ensures they are adequately briefed to perform the non-certifying maintenance tasks.
• Representing Air Arabia: presents a positive and competent image of technical professionalism to ABY Flight Crews, other companies’ personnel and ABY customers.

Cost Awareness

• Maintains positive awareness to the cost of aircraft maintenance including use of time and materials. Minimises unnecessary waste of consumable material and part repair cost by avoiding unnecessary damage and repeat work during maintenance.

Profil recherché :

Work Experience

At least 2 years’ experience certifying maintenance on the Airbus A320 family of aircraft.
At least 5 years’ experience in a Base or Line Maintenance environment.

Entreprise :

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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Company Presentation:

Air Arabia Maroc is part of the Air Arabia Group. Based in Casablanca, Air Arabia Maroc is Morocco's leading Low Cost Carrier (LCC). Focusing on an offer that combines comfort, reliability and excellent value for money, the airline was established in April 2009.

Company address: 04 Rue Carthage, Quartier les Iris, Casablanca

Company name: Air Arabia Maroc

Industry: Airline company

Company Video Links: https://www.youtube.com/watch?v=nXcaeHzMwgs

Poste :

Job purpose:

To analyze, process, and maintain the Company’s revenue accounts, including GSA revenue, GSA outstation expenses, direct sales, and ancillary revenue (as assigned) , ensuring compliance with accounting standards and Air Arabia’s approved policies and procedures. The role involves accurate financial recording, reconciliation, reporting, and support to stakeholders including external auditors, GSAs, vendors, and internal departments.

Key Result Responsibilities:

• Post and validate revenue transactions such as ticket sales, credit card sales, and ancillary income.
• Ensure accurate reflection of revenue in the BSP (Billing Settlement Plan) and perform reconciliations.
• Maintain timely and accurate records in the financial system in line with accounting policies.
• Reconcile GSA accounts, outstation expenses, and vendor transactions, ensuring timely resolution of discrepancies.
• Follow up on overdue payments, interest charges, and renewals of bank guarantees from sales agents.
• Coordinate with Commercial Sales to manage credit exposure.
• Prepare MIS reports, monthly revenue schedules, and support budget compilation as per requirements.
• Review accruals for direct sector costs and ensure completeness ahead of month-end closing.
• Liaise with GSAs, vendors, outsourced service providers, and internal teams to resolve finance-related queries.
• Support external and internal audits by preparing schedules and providing necessary documentation.
• Maintain confidentiality and accuracy of financial data; verify and act on suspected fraud transactions.
• Ensure compliance with internal policies and accounting standards throughout all activities.
• Stay updated on accounting practices and contribute to process enhancements and team efficiency.

Profil recherché :

Qualifications:

• Bachelor degree in Accounting / Finance/ Commerce or equivalent from a recognized university.
• Professional qualification as an Accountant is an advantage.
• Proficient in Microsoft Office- Advanced Excel. 
• Fluent in English Language.
• Strong math and numerical reasoning ability and high accuracy are mandatory for this role.
• Capable of meeting deadlines without compromising quality of outcome.
• High attention to details, confidentiality, and ability to adhere to procedures and set measures are a must.
• Cost-oriented, possesses effective negotiation and problem solving skills.
• Ability to use a balance of technical expertise, and interpersonal relations to interact with senior level stakeholders and external providers to support company’s objectives.
• Capable of working for long hours and under pressure 
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Work experience:

• 2+ years of comprehensive working experience in corporate finance or accounting in any industry, preferably for a company operating on regional/ multinational level.
• Experience with Airline industry is an advantage.
• Experienced in a computerized accounting environment is essential.
• Excellent financial, analytical and reporting skills.
• Sound knowledge of accounting cycle, process flow and procedures is a pre-requisite.
• Possesses comprehensive knowledge in accounting fundamentals and systems such as SFAS (Statements of Financial Accounting Concepts).
• Very good exposure on financial models and new technologies in the industry.
• Proven skills in analyzing data, identifying irregularities and recommending corrective measures.

Entreprise :

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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Company Presentation:

Air Arabia Maroc is part of the Air Arabia Group. Based in Casablanca, Air Arabia Maroc is Morocco's leading Low Cost Carrier (LCC). Focusing on an offer that combines comfort, reliability and excellent value for money, the airline was established in April 2009.

Company address: 04 Rue Carthage, Quartier les Iris, Casablanca

Company name: Air Arabia Maroc

Industry: Airline company

Company Video Links: https://www.youtube.com/watch?v=nXcaeHzMwgs

Poste :

Job purpose:

To actively support the Contact Center Outbound sales, services and operations across the entire network by maximizing sales and enhancing customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures highlighted in the Service Quality Manual.

Key Result Responsibilities:

• Develops and demonstrates new sales approaches and techniques that serve to promote business and increase market share in three main areas: Group reservations, Holidays Packages, and Telesales.
• Maintains effective relationships with external parties acting as Group leaders (Freelancers) to support the outbound team in attracting groups of tourists and passengers thus maximizing sales and achieving targets through the contact center.
• Handles Group Accounts’ relations including inquiries, bookings, quotations, statements, timely payments, and complaints ensuring actions and communication are executed as per adopted policies and operating procedures.
• Acts as a middle point between customers, Holidays Team and vendors, mainly hotels, to coordinate and resolve all issues related to holiday packages such as inquiries, bookings, modifications, cancellations, payments, refund, etc.
• Establishes contact and negotiations with different types of customers to recover/enhance sales through managing abandoned calls and on-hold bookings, promoting ancillaries and services through up-selling, thus building trust and credibility at customers’ level.
• Initiates calls with passengers having cancelled reservations to persuade them rebook and finalize payments for held bookings; up sells ancillary products & services and registration on Airwards.
• Supports the Manager- Contact Center in the daily operations by providing on “Floor” assistance to all inbound/outbound call center agents.
• Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Profil recherché :

Qualifications:

• High school/diploma or equivalent; Bachelor degree in any stream is preferred.
• Capable of using technology systems and tools; proficient in Microsoft Office.
• Fluent in English, French & Arabic Languages

Work experience:

• 2+ years of related working experience in a similar role in sales/customer relations in any service industry, preferably in aviation; experience with low cost airline is a plus.
• Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
• Proven record in achieving sales and meeting targets.
• Cost-oriented, possesses effective persuasive, negotiation, problem solving skills.
• Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives.
• Sales and marketing techniques.
• Capable of understanding customers’ problems and direct them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.