Allianz Services Maroc

Offres d'emploi chez Allianz Services Maroc

Team Leader Néerlandophone - Assurance (Gestion d'Équipe)

Allianz Services Maroc

 

Casablanca, Casablanca-Settat, Morocco

Allianz Services Maroc recherche un Team Leader néerlandophone expérimenté pour diriger une équipe de téléconseillers en assurance à Casablanca. Le candidat idéal possède une solide expérience en gestion d'équipe, d'excellentes compétences en leadership et une maîtrise du néerlandais, de l'anglais et du français. Le rôle combine recrutement, coaching, gestion des processus, suivi des KPI's et contribution stratégique aux objectifs du groupe dans un environnement international.

Publié 11 days ago

BPO Agent - Dutch Speaking Customer Service Representative (Insurance Operations)

Allianz Services Maroc

 

Allianz Services Maroc seeks a Dutch-speaking BPO customer service agent for their Casablanca office. This full-time role involves handling inbound calls for a service assistance provider, resolving customer product issues, scheduling technical appointments, and maintaining accurate documentation. The ideal candidate is service-oriented, detail-focused, proficient in Dutch and basic English, experienced in customer service, and comfortable working in a fast-paced environment. A permanent contract (CDI) with competitive salary and benefits is offered.

Publié 11 days ago

Bpo agent dutch-insurance operations.

Allianz Services Maroc

 

Casablanca, Casablanca-Settat, Morocco

Descriptif du poste Since 2021, Allianz Technology has launched its Allianz Services entity to meet the project needs of Allianz operating entities. This position is based in Casablanca. Does providing quality service also motivate you? So why not join us to be at the forefront of progress and develop innovative products and services in an international environment. Imagine the inconvenience of a product trouble you are using frenquently. With you, these worries are now a thing of the past. Do you have what it takes to reassure our customers with reliable and prompt assistance. For a service Assistance (Wegenwacht) service provider, we are looking for Dutch-speaking Inbound Service Employees. As an inbound customer service representative for a service assistance company, you will be responsible for answering questions and requests from customers who need help resolving problems with their product. Your duties may include: -Taking incoming calls from customers and providing support in resolving problems with their product -Listening to the customer, assessing their situation and providing them with relevant information about their coverage and what is possible to resolve their issue. -Scheduling appointments for technical issues -Following procedures and protocols to assist customers as efficiently and effectively as possible and handling escalations of problems as needed. -Updating customer data in the system and ensuring accurate documentation of calls. -Supporting other departments as needed to assist customers with their questions and issues. -You will actively contribute to increasing customer satisfaction. To be successful in this position, you must have excellent communication skills, both verbal and written, to assist customers in a professional and effective manner. You must also be able to work under pressure and multitask in a fast-paced environment. Profil Recherché WHAT WE EXPECT FROM YOU: -You are service-oriented and highly accurate. You have an eye for detail and spot even the smallest discrepancies and peculiarities. Finally, you are enthusiastic, eager to learn, proactive, have good written and communication skills and are not easily distracted. -Experience in Customer Service (softskills). -Knowledge of Microsoft Office (must) -Excellent command of the Dutch language in word and writing -Basic English/French Avantages sociaux et autres WHAT YOU CAN EXPECT FROM US: -You will be working in a people-oriented and entrepreneurial organization. So is the mindset of our managers. -You can count on a pleasant working atmosphere with motivated colleagues. -We do not discriminate on the basis of gender, race, color, nationality, religion, sexual orientation, age, marital status, veteran status or disability. + Direct contract (CDI) with Allianz Technology part of Allianz Group + Private Insurance (Allianz) Amplitude horaire Full Time Salaire Net + primes Competitf Salary

Publié 11 days ago

Dutch inbound customer service - insurance operations

Allianz Services Maroc

 

Casablanca, Casablanca-Settat, Morocco

Descriptif du poste Since 2021, Allianz Technology has launched its Allianz Services entity to meet the project needs of Allianz operating entities. This position is based in Casablanca. Does providing quality service also motivate you? So why not join us to be at the forefront of progress and develop innovative products and services in an international environment. Imagine the inconvenience of a product trouble you are using frenquently. With you, these worries are now a thing of the past. Do you have what it takes to reassure our customers with reliable and prompt assistance. For a service Assistance (Wegenwacht) service provider, we are looking for Dutch-speaking Inbound Service. As an inbound customer service representative for a service assistance, you will be responsible for answering questions and requests from customers who need help resolving problems with their product. Your duties may include: -Taking incoming calls from customers and providing support in resolving problems with their product -Listening to the customer, assessing their situation and providing them with relevant information about their coverage and what is possible to resolve their issue. -Scheduling appointments for technical issues -Following procedures and protocols to assist customers as efficiently and effectively as possible and handling escalations of problems as needed. -Updating customer data in the system and ensuring accurate documentation of calls. -Supporting other departments as needed to assist customers with their questions and issues. -You will actively contribute to increasing customer satisfaction. To be successful in this position, you must have excellent communication skills, both verbal and written, to assist customers in a professional and effective manner. You must also be able to work under pressure and multitask in a fast-paced environment. Profil Recherché WHAT WE EXPECT FROM YOU: -You are service-oriented and highly accurate. You have an eye for detail and spot even the smallest discrepancies and peculiarities. Finally, you are enthusiastic, eager to learn, proactive, have good written and communication skills and are not easily distracted. -Experience in Customer Service (softskills). -Knowledge of Microsoft Office (must) -Excellent command of the Dutch language in word and writing -Basic English Avantages sociaux et autres WHAT YOU CAN EXPECT FROM US: -You will be working in a people-oriented and entrepreneurial organization. So is the mindset of our managers. -You can count on a pleasant working atmosphere with motivated colleagues. -We do not discriminate on the basis of gender, race, color, nationality, religion, sexual orientation, age, marital status, veteran status or disability. + Direct contract (CDI) with Allianz Technology part of Allianz Group + Private Insurance (Allianz) Amplitude horaire Full time

Publié 11 days ago

Team Leader Assurance - Gestion d'Équipe Téléconseillers

Allianz Services Maroc

 

Allianz Services Maroc recrute un team leader francophone expérimenté pour piloter une équipe de téléconseillers en assurance. Le rôle combine gestion d'équipe, optimisation des processus, respect des normes qualité ISO et développement des compétences. Vous travaillerez dans un environnement international flexible avec des opportunités de formation continue et d'évolution au sein du groupe Allianz.

Publié 18 days ago

Chargé d'assistance routière - Centre d'appels

Allianz Services Maroc

 

Casablanca, Casablanca-Settat, Morocco

Allianz Services Maroc recrute un Chargé d'assistance routière francophone pour rejoindre son centre d'appels 24/7 à Casablanca. Vous serez responsable de la réception d'appels d'urgence, de la coordination des prestataires et du suivi complet des dossiers clients. Ce rôle dynamique requiert une excellente maîtrise du français, une capacité à gérer l'urgence et un vrai sens du service client. Salaire : 5000-5500 MAD/mois.

Publié a month ago

Agent BPO Hispanophone - Service Client Assurance Allianz

Allianz Services Maroc

 

Allianz Services recrute des téléconseillers hispanophone pour son centre de services à Casablanca. Le rôle consiste à fournir un support client de qualité aux assurés, en répondant à leurs questions sur les contrats d'assurance et en résolvant leurs problèmes selon des procédures établies. Vous travaillerez dans un environnement international 24/7 avec une équipe motivée et une organisation axée sur les collaborateurs.

Publié 2 months ago

Analista de Qualidade – Português e Francês Fluentes

Allianz Services Maroc

 

Procura-se Analista de Qualidade fluente em português e francês para Allianz Services Maroc. Responsável por garantir a qualidade dos processos e interações com clientes no setor segurador, através de controlos, auditorias e análise de desempenho. Requer experiência em qualidade, auditoria e conhecimento do setor de seguros, com formação superior em área relacionada.

Publié 2 months ago

Téléconseiller Francophone - Assistance Routière 24/7

Allianz Services Maroc

 

Casablanca, Casablanca-Settat, Morocco

Allianz Services Maroc recrute des téléconseillers francophones pour son service d'assistance routière 24/7 à Casablanca. Le poste consiste à gérer les appels d'urgence, coordonner les interventions de dépannage et assurer le suivi complet des dossiers clients. Disponibilité immédiate requise avec possibilité d'évolution en CDI. Environnement international et dynamique avec horaires flexibles incluant nuits, week-ends et jours fériés. Salaire net de 5000 à 6000 MAD + primes.

Publié 3 months ago