homeAllianz Services MarocOffres d'emploi
logo

Allianz Services Maroc

Offres d'emploi chez Allianz Services Maroc

Team leader germanophone

Allianz Services Maroc | Casablanca, Casablanca-Settat, Morocco
Descriptif du poste We are recruiting a French-speaking team leader with experience in managing a team of insurance teleconsultants (assistance). Manage your team with a close approach to achieve the objectives of the service and the direction. Ensure the smooth running of activities and contribute to the continuous improvement of its organization. Responsibilities: Coordinate the team's activities. Ensure the quality of service provided and compliance with work procedures. Monitor and analyze service or structure activity data and propose areas for improvement. Monitor and organize the development of the skills of your team members (continuous training, annual reviews, etc.). Master the technical skills of your field of activity. Identify risks related to your process/activities, control them, and ensure their proper application and efficiency. Conduct statistical and prospective studies in your area of expertise. Contribute to cross-functional projects. Be the guarantor of compliance with quality processes and sub-processes according to ISO standards. Participate in and enforce actions decided by the Internal Control Committee. Profil Recherché Adaptability/Agility: Work comfortably with different types of interlocutors and in new, diverse, changing, and/or complex situations. Face uncertainties and changes proactively (positively and demonstratively) and be willing to modify habits. Pedagogy/Knowledge Transfer: Share and disseminate skills through an information-teaching approach on theoretical and practical content, aiming for the operationalization of the knowledge transmitted. Cross-functional Work: Identify and implement relevant synergies between entities, professions, and specialties within an organization, creating a positive atmosphere and encouraging initiative in service to others. Negotiation and Argumentation: Argue based on key stakeholders and common objectives. Consider the obstacles, expectations, and motivations of interlocutors. Find the best consensus in a transaction. Process Mastery: Know the rules, processes, operating modes, procedures, and methodologies specific to one's profession. Activity Organization: Ensure the optimization of activity (call flows and associated responses) by synergizing material, technical, and human resources. Decision Making/Managerial Courage: Make choices and perform arbitrations by evaluating the impact of decisions on the functioning of one's activity and the company. Assume responsibility for decisions and those of the company, managing delicate interpersonal situations. Supporting Transformation: Promote transformation and adaptation to a changing environment and implement them. Avantages sociaux et autres Social Benefits and Other Advantages A rewarding role in a flexible work environment An open work atmosphere with enthusiastic colleagues Numerous training opportunities to continue developing your knowledge and skills A competitive salary We are interested in your strengths and experience. This means we welcome all applications, regardless of other characteristics such as gender, ethnic origin, nationality, or any disability. Joining Allianz Services means working in a fully international environment alongside other talented individuals who enjoy sharing their knowledge and experiences and having increased personal responsibilities. Allianz Services invests in the development of its talents and training from day one to ensure solid career development and preparation for future opportunities within the Allianz Group. Amplitude horaire Full-time
Publié 22 days ago

Bpo agent insurance operations- deutschsprachig (germanophone)

Allianz Services Maroc
Descriptif du poste Join Allianz Technology in Casablanca ! Since 2021, Allianz Technology has launched Allianz Services to support Allianz entities in their innovative projects. We are currently looking for passionate team members with strong customer service skills to strengthen our team, specifically in the German language. Do you enjoy providing quality service and reassuring customers? This position is made for you! Your daily mission : .Answer incoming calls from customers needing help to solve a problem with their product. .Listen carefully, understand the situation, and provide clear and appropriate solutions. . Schedule appointments for technical interventions. . Strictly follow procedures and manage complex cases by escalation. . Update customer information and ensure accurate case follow-up. . Collaborate with other teams to guarantee an optimal customer experience. . Actively participate in the continuous improvement of customer satisfaction. Profil Recherché Profile sought: . Very good command of German, both spoken and written. . Naturally service-oriented, precise, and attentive to details. . Enthusiastic, proactive, and eager to learn continuously. . Basic knowledge of English or French. . Proficient with Microsoft Office tools. . Experience in customer service is a plus. Avantages sociaux et autres What we offer: . A permanent contract (CDI) within a dynamic and international company, part of the Allianz Group. . A friendly work atmosphere with motivated colleagues. .An organization that values diversity and inclusion, without any discrimination. . Private Allianz insurance. . An entrepreneurial work environment where your ideas matter. Ready to take on the challenge and make a difference? Join us now! Amplitude horaire full-time
Publié 22 days ago

Allianz services maroc téléconseiller - francophone (allianz services)

Allianz Services Maroc | Casablanca, Casablanca-Settat, Morocco
Descriptif du poste Depuis 2021, Allianz Technology a lancé son entité Allianz Services pour répondre aux besoins des entités opérationnelles d'Allianz en matière de projets. Ce poste est basé sur Casablanca. Fournir un service de qualité vous motive aussi ? Alors pourquoi ne pas nous rejoindre pour être à la pointe du progrès et développer des produits et services innovants dans un environnement international. Allianz Services – Téléconseiller Francophone (Assurance) Nous recrutons plusieurs téléconseillers dans la gestion de relation client de préférence en métier d'assurance (sinistre ou autres..). Imaginez les inconvénients d'un produit défectueux que vous utilisez fréquemment. Avec vous, ces soucis appartiennent désormais au passé. Vous avez ce qu'il faut pour rassurer nos clients avec une assistance fiable et rapide. En tant que téléconseiller, vous serez en charge de répondre aux questions et aux demandes des clients concernant leur contrat d'assurance et les guider selon des procédures bien établies. Vos tâches peuvent inclure -Prendre les appels entrants des clients et les aider à résoudre les problèmes liés à leur contrat d'assurance. -Écouter le client, évaluer sa situation et lui fournir des informations pertinentes sur sa couverture et sur ce qui est possible pour résoudre son problème. - Fixer des rendez-vous pour les questions techniques -Suivre les procédures et les protocoles afin d'aider les clients de la manière la plus efficace possible et gérer l'escalade des problèmes si nécessaire. -Mettre à jour les données des clients dans le système et assurer une documentation précise des appels. -Vous serez amené(e) à participer activement à l'augmentation du nombre de clients et à l'amélioration de la qualité des services offerts aux clients. -Vous contribuerez activement à l'amélioration de la satisfaction des clients. Profil Recherché Pour réussir dans ce poste, vous devez avoir d'excellentes compétences en communication, tant à l'oral qu'à l'écrit, afin d'aider les clients de manière professionnelle et efficace. Avantages sociaux et autres -Vous travaillerez dans une organisation people-oriented. Il en va de même pour l'état d'esprit de nos managers. -Vous pouvez compter sur une ambiance de travail agréable avec des collègues motivés. -Nous ne pratiquons aucune discrimination fondée sur le sexe, la race, la couleur, la nationalité, la religion, l'orientation sexuelle, l'âge, l'état civil, le statut d'ancien combattant ou le handicap. Amplitude horaire Plein Temps
Publié 13 days ago
homeAllianz Services MarocOffres d'emploi