Overview
Join Finch's growing global team as a Client Success Manager specializing in Performance Marketing. You will own a portfolio of client accounts end-to-end, setting account strategy, guiding success plans tied to business KPIs, driving growth opportunities, and proactively managing retention and risk. Your portfolio will include paid media-driven accounts as well as SEO-focused accounts. The ideal candidate combines marketing strategy thinking with strong client communication, ties every decision to client ROI, and can lead cross-functional specialists toward clear priorities and outcomes.
This is a remote role requiring consistent overlap with US business hours.
Key Responsibilities
- Own account strategy and success planning: define goals, KPIs, priorities, and quarterly roadmaps with each client
- Lead client relationship and communication: run recurring meetings, manage stakeholders, align expectations, and document next steps
- Drive account performance management: interpret results against business metrics (ROAS, CPA, CAC vs. LTV, organic growth), identify issues and opportunities, and coordinate actions with channel owners
- Identify and scope account growth opportunities: expansions, tests, and new initiatives tied to performance signals and client objectives
- Manage account health, retention, renewal, and risk: flag risks early, create mitigation plans, and ensure consistent value delivery across a multi-client portfolio
Required Qualifications
- 5+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency
- Proven experience as the primary point of contact (POC) for multiple client accounts simultaneously
- Strong understanding of performance marketing fundamentals: paid advertising, attribution, KPIs, and optimization logic
- Hands-on experience with paid advertising accounts across Paid Search, Paid Social, and Programmatic/DSP
- Demonstrated track record of improving client retention or growing accounts with concrete examples
- Fluent English (written and spoken) and comfortable leading strategic conversations with senior client stakeholders
Advantages
- Background managing SEO-driven accounts or hands-on SEO experience
- Experience working with US or international clients
Why Join Finch
- Work globally with a fully distributed team across the US, LATAM, Europe, and APAC
- Meaningful impact from day one: your work directly influences client outcomes and company growth
- Culture built on curiosity, transparency, and ownership with empowered decision-making
- Collaborate with high-caliber specialists in Paid Search, Paid Social, SEO, DSP, Creative, and Analytics
- Learning and growth as defaults with encouragement for experimentation and cross-training
- Real work-life balance with focus on high performance, not overwork
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