CMA CGM

Air & Ocean Inside Sales Professional

Casablanca

CDI / Temps pleinSur site1–3 ansBac+2 (BTS / DUT / DEUG)Français, AnglaisCommercial / VenteTransport / Logistique

L’essentiel du poste

Résumé par Postule AI

Inside sales role at CEVA Logistics in Casablanca, Morocco, focused on air and ocean freight. The position drives revenue growth through lead qualification, proactive follow-ups, B2B account management, and CRM-based customer relationships. It is a full-time, on-site role requiring at least 2 years of inside sales or customer service experience, a Bac+2 degree, and fluency in French and English.

Vos missions

  • Identify and qualify potential customers and generate new business opportunities.
  • Convert leads into active customers to contribute to revenue and profit targets.
  • Build and maintain strong relationships with prospects and existing customers.
  • Conduct virtual meetings, phone calls, and emails to promote products and services.
  • Keep accurate records of customer interactions and sales activities in the CRM system.
  • Coordinate with operations and other functions to ensure smooth order processing and service delivery.

Profil recherché

  • You have at least 2 years of experience in inside sales or customer service
  • You understand international sea and air freight and have worked with freight forwarders or shipping lines
  • You enjoy building long-term customer relationships and converting leads into active accounts
  • You are fluent in French and English and communicate clearly in writing and verbally

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Air & Ocean Inside Sales Professional

CEVA Logistics provides global supply chain solutions across contract logistics, air, ocean, ground, and finished vehicle transport. Present in 170+ countries with more than 110,000 employees, it is a Top 5 global 3PL.

Your role

The mission of this role is to drive revenue growth and improve customer satisfaction through effective sales strategies and exceptional customer service. The role involves increasing sales through proactive follow-ups, building strong customer relationships, providing tailored solutions, and reducing response times.

What you will do

  • Identify and qualify potential customers.
  • Contribute to revenue and profit targets by converting leads into active customers.
  • Generate new business opportunities.
  • Establish and maintain strong relationships with prospects and existing customers to secure and grow business.
  • Understand customer needs and provide tailored solutions.
  • Conduct virtual meetings, phone calls, and emails to promote products and services.
  • Maintain accurate records of customer interactions and sales activities in the CRM system.
  • Attend customer visits with field sales to strengthen relationships and grow the business.
  • Collaborate with the sales and operations teams to follow up on leads, ensure smooth order processing, and check the feasibility of offers.
  • Stay informed about sector trends, market conditions, and competitors, and develop a deep understanding of company products, services, and value propositions.
  • Perform other duties as assigned.

What we are looking for

  • Bac+2 degree in Logistics and Transport, Marketing, Business Administration, or a related field.
  • At least 2 years of experience as inside sales or customer service.
  • Proven experience in B2B sales, lead conversion, and account management.
  • Strong negotiation skills and knowledge of international sea and air freight.
  • Experience working with freight forwarders, shipping lines, and similar entities.
  • Experience using a CRM system.
  • Fluency in French and English.
  • Excellent verbal and written communication abilities.
  • Ability to build trust and foster long-term relationships with customers.
  • Skilled in managing multiple clients and priorities simultaneously.

What we offer

A culture of reward and recognition, where employees are encouraged to grow, develop, and be part of the journey. CEVA offers career opportunities for professional and personal growth.

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