KOSTAL Group

APL2 Customer Service & Logistics Leader

Tanger

CDI / Temps pleinSur site3–5 ansLicence / Bac+3Anglais, Français, EspagnolSupply chainAutomobile

L’essentiel du poste

Résumé par Postule AI

Lead the APL2 Customer Logistics team at KOSTAL Morocco, a top automotive supplier. Manage daily customer requirements, production planning coordination, and supply chain optimization. Ensure on-time delivery, monitor KPIs, and drive continuous improvement across customer logistics operations. Requires automotive logistics experience, SAP/EDI expertise, and proven team leadership skills.

Vos missions

  • Lead APL2 Customer Logistics team managing daily customer requirements, EDI releases, orders, backlogs, and delivery schedules
  • Coordinate with Production and Supplier Logistics to align production plans with customer demand, capacity, and material availability
  • Proactively identify material shortages, escalate customer stoppages, and establish recovery/action plans
  • Monitor and improve KPIs including on-time delivery, backlog, premium freight, customer complaints, and inventory levels
  • Lead daily logistics follow-up meetings and ensure reliable customer communication on delivery status and recovery plans
  • Drive continuous improvement and standardization within APL2 processes while supporting new projects and ramp-ups

Profil recherché

  • You have proven team leadership experience in automotive logistics or customer service environments
  • You are proficient in SAP, MRP systems, and EDI processes with strong production planning knowledge
  • You excel at managing multiple priorities under pressure and communicating effectively across functions
  • You are fluent in English and ideally speak French or Spanish
  • You are driven by continuous improvement and customer-centric problem-solving

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About KOSTAL

KOSTAL is a leading automotive supplier from Germany with 44 locations across 20 countries, 19,100 employees, and over €3.3 billion in annual sales. The company invests more than 10% of revenue in R&D. The Moroccan division is recognized as one of KOSTAL's best-performing sites worldwide, with decades of expertise in switch assembly for diverse automotive customers.

Role Overview

Lead the APL2 (Customer Logistics) team to manage daily customer requirements, ensure on-time delivery, and optimize supply chain performance. This is a strategic leadership position requiring coordination across production, supplier logistics, and customer interfaces.

Main Responsibilities

  • Lead the APL2 Customer Logistics team and manage daily customer requirements, priorities, and EDI/releases
  • Monitor orders, backlogs, delivery schedules, and ensure customer demand is reflected in production planning and shipment priorities
  • Coordinate with Production and APL1 Supplier Logistics to identify material shortages and establish recovery plans for potential customer stoppages
  • Maintain visibility of customer coverage, safety stock, backlog, and shortage risks; coordinate premium transportation while minimizing costs
  • Lead daily logistics follow-up and cross-functional escalation meetings; ensure reliable customer communication on delivery status and recovery plans
  • Monitor and improve KPIs including OTD, delivery performance, backlog, premium freight, complaints, and inventory; drive continuous improvement in APL2 processes

Required Qualifications

  • Bachelor's or Master's degree in Logistics, Supply Chain, Industrial Engineering, or equivalent
  • Solid experience in automotive customer logistics, customer service, or production planning
  • Previous team leadership experience strongly preferred
  • Strong knowledge of SAP, MRP, EDI, and production planning
  • Good understanding of automotive supply-chain requirements and customer escalation management
  • Strong analytical and problem-solving skills; ability to work effectively under pressure
  • Excellent communication and cross-functional coordination skills
  • Fluent English required; French highly desirable; Spanish advantageous

Key Competencies

Customer orientation, Leadership, Production planning, EDI & SAP, Shortage management, Escalation management, Problem solving, Cross-functional coordination, KPI management, Continuous improvement

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