KOSTAL Group

Customer Service Representative and Assembly Planner

Tanger

CDI / Temps pleinSur site1–3 ansMaster / Bac+5Français, Anglais, Espagnol, AllemandOpérationsAutomobile

L’essentiel du poste

Résumé par Postule AI

KOSTAL, a leading German automotive supplier, seeks a Customer Service Representative and Assembly Planner for its Moroccan division in Tangier. This full-time, on-site role combines customer relationship management with production planning. You will coordinate material deliveries, manage customer demands, and oversee assembly planning while collaborating across departments. The position requires a master's-level education in logistics or supply chain management, 2+ years of automotive industry experience, SAP expertise, and fluency in French and English.

Vos missions

  • Serve as primary customer contact for deliveries, invoicing, and dispute resolution
  • Receive and manage customer demands while ensuring on-time delivery performance
  • Launch and manage assembly planning based on forecasts and resource availability
  • Monitor daily production output and maintain customer satisfaction levels
  • Collaborate with internal departments to develop innovative solutions for complex customer needs

Profil recherché

  • You have automotive industry experience and understand supply chain complexities
  • You are fluent in French and English with strong analytical and communication skills
  • You are proactive, collaborative, and comfortable managing multiple stakeholder relationships
  • You have hands-on experience with SAP systems and advanced Excel proficiency

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About KOSTAL

KOSTAL is a leading automotive supplier from Germany with 44 locations across 20 countries. The company employs 19,100 people and reinvests over 10% of revenue into research and development. KOSTAL's Moroccan division specializes in switch assembly and is recognized as one of the best KOSTAL sites worldwide.

Role Overview

This position combines customer service and assembly planning responsibilities within the automotive manufacturing environment. You will serve as the primary point of contact for customers while managing production planning and logistics coordination.

Main Responsibilities

  • Act as primary point of contact for customers, managing all communications related to material deliveries, invoicing, and claims disputes
  • Receive, analyze, and manage customer demands while ensuring on-time deliveries
  • Launch assembly planning based on forecasts, raw material availability, and resource capacity
  • Ensure daily follow-up of production output and maintain customer satisfaction
  • Demonstrate proactivity and collaboration with various internal departments to develop innovative solutions for complex customer needs

Required Qualifications

  • Bachelor's degree +5 years or equivalent in Logistics, Supply Chain, or Industrial Management
  • 2 years of experience in the automotive industry
  • Solid understanding of supply chain and logistics principles
  • Proficiency in SAP, ideally SAP S/4HANA
  • Advanced MS Office skills, particularly Excel
  • Fluent French and mandatory English; Spanish and German preferred
  • Excellent analytical and problem-solving abilities
  • Strong communication and teamwork skills with Lean management background

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