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Customer Service Representative and Assembly Planner

localisationTanger, Morocco

Décryptage du poste par Postule AI

About KOSTAL

KOSTAL is a leading automotive supplier from Germany with 44 locations across 20 countries. The company employs 19,100 people and reinvests over 10% of revenue into research and development. KOSTAL's Moroccan division specializes in switch assembly and is recognized as one of the best KOSTAL sites worldwide.

Role Overview

This position combines customer service and assembly planning responsibilities within the automotive manufacturing environment. You will serve as the primary point of contact for customers while managing production planning and logistics coordination.

Main Responsibilities

  • Act as primary point of contact for customers, managing all communications related to material deliveries, invoicing, and claims disputes
  • Receive, analyze, and manage customer demands while ensuring on-time deliveries
  • Launch assembly planning based on forecasts, raw material availability, and resource capacity
  • Ensure daily follow-up of production output and maintain customer satisfaction
  • Demonstrate proactivity and collaboration with various internal departments to develop innovative solutions for complex customer needs

Required Qualifications

  • Bachelor's degree +5 years or equivalent in Logistics, Supply Chain, or Industrial Management
  • 2 years of experience in the automotive industry
  • Solid understanding of supply chain and logistics principles
  • Proficiency in SAP, ideally SAP S/4HANA
  • Advanced MS Office skills, particularly Excel
  • Fluent French and mandatory English; Spanish and German preferred
  • Excellent analytical and problem-solving abilities
  • Strong communication and teamwork skills with Lean management background

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .