Simera

Client Support Specialist

Casablanca

CDI / Temps pleinTélétravail0–1 anAnglaisService client / SAVCabinet de recrutement

L’essentiel du poste

Résumé par Postule AI

Client Support Specialist role at Simera offering remote, full-time employment. Responsibilities include responding to client inquiries across multiple channels, troubleshooting issues, maintaining detailed records, and collaborating with internal teams. Ideal candidates possess excellent communication skills, strong problem-solving abilities, and experience in customer support or account management. The position requires proficiency with CRM systems and digital communication tools, along with a professional, client-focused approach.

Vos missions

  • Respond to client inquiries through email, phone, chat, and other communication channels
  • Troubleshoot problems and provide effective solutions while maintaining professional standards
  • Maintain accurate records of client interactions, requests, and resolutions
  • Escalate complex or sensitive issues to appropriate internal teams
  • Identify recurring client concerns and communicate feedback to internal teams
  • Collaborate with different departments to resolve client issues efficiently

Profil recherché

  • You have previous experience in customer support or account management roles
  • You excel at communicating clearly and building strong professional relationships
  • You can manage multiple priorities while maintaining attention to detail
  • You remain calm and professional when handling challenging client situations
  • You are comfortable working independently in a remote environment with strong self-discipline

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About the Role

We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate is an excellent communicator who can understand client needs, manage requests efficiently, and build strong professional relationships.

Main Responsibilities

  • Respond to client inquiries through email, phone, chat, and other communication channels
  • Provide accurate and timely information based on client needs and company procedures
  • Assist clients with questions, requests, account-related issues, and service concerns
  • Troubleshoot problems and provide effective solutions in a professional manner
  • Follow up with clients to ensure their requests have been properly resolved
  • Escalate complex or sensitive issues to the appropriate internal team
  • Maintain accurate records of client interactions, requests, and resolutions
  • Identify recurring client concerns and communicate feedback to internal teams
  • Collaborate with different departments to resolve client issues efficiently

Required Skills

  • Excellent verbal and written communication skills
  • Strong client service and relationship-building abilities
  • Strong problem-solving and critical-thinking capabilities
  • Excellent active listening and interpersonal skills
  • Strong attention to detail and organizational skills
  • Ability to manage multiple requests and priorities effectively
  • Ability to remain calm and professional when handling challenging situations
  • Comfortable using CRM systems, ticketing platforms, email, chat, and digital tools

Key Requirements

  • Previous experience in client support, customer service, account management, or similar role
  • Ability to work independently and collaborate effectively with internal teams
  • Ability to manage multiple client requests while maintaining service quality
  • Reliable internet connection and suitable setup for remote work
  • Professional, proactive, and client-oriented attitude
  • English proficiency required for supporting English-speaking clients

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