Join a team that turns every call into an opportunity! 🎯
Who are we?
Concentrix is a global company operating in over 70 countries. We specialize in enhancing customer experiences and optimizing business processes, helping companies transform and achieve excellence in a collaborative, inclusive, and innovative environment.
Your role as a Customer Service Advisor
As a Customer Service Advisor, you’ll play a key part in:
• Meeting customer needs: Delivering high-quality service by responding to inquiries through phone, email, or chat.
• Solving problems: Addressing customer issues or complaints to ensure satisfaction.
• Building customer loyalty: Offering personalized solutions to strengthen customer trust and loyalty.
• Contributing to continuous improvement: Sharing customer feedback to enhance our services and processes.
What we offer:
At Concentrix, we place high value on our talent. Here’s what we offer to recognize your contributions:
• Competitive salary with additional bonuses:
- Language bonus for our multilingual Game-Changers.
- Regularity bonus starting from the 12th month and performance-based incentives.
- Special Eid El Adha bonus.
• Outstanding benefits:
- Comprehensive health insurance and pension plan after one year.
- Flexible working hours with the option for remote work after the initial training period.
- Free access to our gym facilities.
- Transport provided for a smooth and safe commute to work.
- Ongoing professional development to enhance your skills and knowledge for the role.
• A dynamic workplace:
- Fun, themed events and gifts throughout the year to build team spirit.
The profile of our Game Changers
We’re seeking talents who:
• Are fluent in English, both written and spoken. 🗣️
• Have excellent communication skills, are organized, independent, and have a positive attitude. 💡
• Are comfortable using digital tools and naturally curious about new technologies. 🖥️
• Are excited by challenges and passionate about customer satisfaction. 🌟
Our recruitment process:
• Online assessments (1h): After we receive your application, we’ll send you an invitation to complete a series of online assessments. These tests are designed to assess your language skills, technical abilities, and personality. Helping us better understand your potential!
• Phone interview: A conversation with a member of our recruitment team to introduce Concentrix and confirm if you’re a good fit for the role.
• In-person interview: A deeper discussion to confirm your skills and align your goals with our company culture.
Ready to take the challenge? Join the Concentrix journey, where innovation and excellence come together! 🚀