inDrive

Content Designer - Customer Support

Rabat

CDI / Temps pleinHybride1–3 ansAnglaisDesign / UXInformatique / IT

L’essentiel du poste

Résumé par Postule AI

inDrive is seeking a Content Designer to build their content design function from the ground up. This role requires a strategic thinker who approaches content as decision-making and problem-solving rather than text-level editing. You'll work with Product and Support Teams to create scenario-based content, manage knowledge updates, and establish content standards. The position offers international exposure, professional development, and the chance to impact millions of users globally.

Vos missions

  • Collaborate with Product Teams to own local support updates and ensure timely knowledge availability
  • Design content scenarios comprehensively, then create flow descriptions, articles, and instructions
  • Partner with Support Teams to deliver updates, gather feedback, and iterate on content improvements
  • Contribute to developing and evolving content guidelines and organizational standards
  • Analyze support tickets and customer journeys to inform content strategy and design

Profil recherché

  • You think strategically about user scenarios and customer journeys before writing
  • You enjoy collaborating across teams and iterating based on real-world feedback
  • You want to build something new and establish content standards from the ground up
  • You're interested in international experience and working with global teams

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About the Role

We are building a Content Design function from scratch and seeking a strategic thinker who views content design as decision-making, not just text editing. You will prioritize logic, scenarios, and solutions to create clear, usable content that serves real customer needs.

Key Responsibilities

  • Collaborate with Product Teams to own local support updates and ensure knowledge is available when customers need it
  • Design content scenarios first, then create flow descriptions, articles, and instructions based on comprehensive thinking
  • Partner with Support Teams to deliver knowledge updates, gather real-world feedback, and continuously iterate
  • Contribute to evolving content guidelines and standards across the organization

Required Skills & Experience

  • 1+ years of experience in UX Writing, Content Design, or Knowledge Management
  • Basic experience analyzing support tickets or conducting customer journey mapping
  • Strong written communication skills with demonstrated attention to detail through portfolio examples
  • Proven ability to iterate and improve content using feedback, research, and data insights
  • Excellent cross-functional collaboration capabilities

What We Offer

  • Opportunity to shape fair choices for millions across 1100+ cities in 48 countries
  • Professional development through mentoring, career consulting, and learning programs
  • International experience via Global Talent Exchange Program and worldwide team collaboration
  • Engaging company culture with sports, social impact projects, and employee-led initiatives
  • Co-financed language courses and internal speaking clubs

Final benefits may vary by location

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