Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
We are building a Content Design function from scratch and seeking a strategic thinker who views content design as decision-making, not just text editing. You will prioritize logic, scenarios, and solutions to create clear, usable content that serves real customer needs.
Key Responsibilities
- Collaborate with Product Teams to own local support updates and ensure knowledge is available when customers need it
- Design content scenarios first, then create flow descriptions, articles, and instructions based on comprehensive thinking
- Partner with Support Teams to deliver knowledge updates, gather real-world feedback, and continuously iterate
- Contribute to evolving content guidelines and standards across the organization
Required Skills & Experience
- 1+ years of experience in UX Writing, Content Design, or Knowledge Management
- Basic experience analyzing support tickets or conducting customer journey mapping
- Strong written communication skills with demonstrated attention to detail through portfolio examples
- Proven ability to iterate and improve content using feedback, research, and data insights
- Excellent cross-functional collaboration capabilities
What We Offer
- Opportunity to shape fair choices for millions across 1100+ cities in 48 countries
- Professional development through mentoring, career consulting, and learning programs
- International experience via Global Talent Exchange Program and worldwide team collaboration
- Engaging company culture with sports, social impact projects, and employee-led initiatives
- Co-financed language courses and internal speaking clubs
Final benefits may vary by location
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .