Role Overview
Join Swissport's Customer Invoicing team as a Customer Invoicing Analyst and play a key role in our global aviation services operation. You will manage the end-to-end flight billing process for scheduled, ad hoc, charter, and cargo flights, ensuring accuracy, compliance, and customer satisfaction across multiple international locations.
Main Responsibilities
- Prepare and process invoices for ad hoc and scheduled flights, coordinating with station staff to confirm operational and billing data
- Manage client contracts in the FindNet Billing System, monitor CPI adjustments, and track OTP-related penalties or bonuses
- Review, verify, and validate handling invoices for accuracy and compliance before timely dispatch to clients
- Handle charter flight declarations, CLC billing validation, and invoice delivery coordination
- Resolve client complaints and billing disputes professionally, acting as the primary contact for billing-related queries
- Maintain SLA adherence and ensure high levels of customer satisfaction through effective stakeholder collaboration
Required Qualifications
- Minimum Certificate of Secondary Education; university degree in Business Administration, Finance, or IT preferred
- 2+ years of experience in a similar invoicing or billing role
- Strong attention to detail and accuracy in financial processing
- Proficiency in billing systems; FindNet Billing experience is an asset
- Excellent coordination and communication skills across teams and departments
- Good understanding of aviation operations (charter, cargo, commercial flights)
- Ability to manage multiple priorities and work under tight deadlines
- High proficiency in spoken and written English as the corporate language
What We Value
At Swissport, we are driven by our core values: Show You Care, Do the Right Things, and Win as a Team. We believe in diversity, equal opportunity, and creating an inclusive workplace where all qualified applicants receive fair consideration.
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