Allshore Virtual Staffing

Customer Journeys Technical Consultant (Adobe AJO)

Tanger-Tétouan-Al Hoceïma

CDI / Temps pleinTélétravail5–10 ansAnglaisMarketing / CommunicationInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Customer Journeys Technical Consultant role at AllShore Talent, leading marketing technology implementations for enterprise B2C and B2B clients. Requires hands-on expertise with Adobe Customer Journey solutions (AJO, Marketo, Campaign, Target) combined with strong consulting and technical delivery capabilities. Full-time remote position supporting US and Canada clients with focus on personalization, optimization, and customer experience strategy.

Vos missions

  • Lead marketing automation and customer journey implementations using Adobe Experience Cloud technologies (AJO, Marketo, Campaign, Target)
  • Drive personalization, experimentation, and optimization strategies to improve customer engagement and conversion rates
  • Partner with Product and Engineering teams to provide platform feedback and support roadmap development
  • Deliver consulting expertise and prescriptive recommendations to guide clients through best practices and marketing strategy
  • Collaborate with cross-functional teams to translate business requirements into scalable technical solutions
  • Provide mentorship and technical leadership while supporting creation of delivery frameworks and repeatable processes

Profil recherché

  • You have 5+ years of hands-on experience with enterprise marketing automation platforms like Adobe AJO, Marketo, or Salesforce Marketing Cloud
  • You excel at translating complex business requirements into scalable technical solutions and can engage confidently with executive stakeholders
  • You're passionate about marketing personalization, customer journey optimization, and staying ahead of AI advancements in martech
  • You enjoy mentoring others and collaborating across product, engineering, and client teams to drive innovation

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Role Overview

Lead complex marketing technology implementations across B2C and B2B customers with a strong focus on Adobe Customer Journey solutions. This role combines technical delivery leadership, marketing automation expertise, and consulting capabilities to drive customer value.

Main Responsibilities

  • Lead and implement marketing automation and customer journey solutions using Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, and Adobe Experience Cloud
  • Drive personalization, experimentation, and optimization strategies to improve customer engagement and conversion rates
  • Partner with Product and Engineering teams to provide platform feedback and support roadmap evolution
  • Deliver industry insights and prescriptive recommendations to guide clients through best practices and marketing strategy
  • Collaborate with cross-functional teams to translate business requirements into scalable technical solutions
  • Provide mentorship and technical leadership to team members while supporting delivery frameworks and repeatable processes

Required Skills & Experience

  • Hands-on expertise with B2C and B2B marketing technologies: Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, Salesforce Marketing Cloud, Braze, HubSpot, or similar platforms
  • Strong understanding of marketing personalization, segmentation, A/B testing, and data-driven optimization strategies
  • Proficiency in HTML, SQL, scripting, data modeling, campaign logic, and workflow orchestration
  • Experience with API connections, Postman, and similar tools for platform integration
  • Strong consulting skillset with ability to engage executive-level stakeholders and deliver industry insights
  • Excellent communication, problem-solving, and cross-functional collaboration abilities
  • Ability to stay current with rapidly evolving technology landscape influenced by AI advancements

Preferred Qualifications

  • Experience leading multi-workstream marketing technology or customer experience programs
  • Background in customer journey design, lifecycle marketing, or marketing analytics
  • Certifications in Adobe Experience Cloud applications or similar platforms

Work Arrangement

100% remote, supporting clients across the United States and Canada with core collaboration hours aligned to Central Time (CST).

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