Généré automatiquement par Postule AI à partir de l’offre.
Role Overview
Join the British Council as a Customer Service and Sales Assistant in Rabat. You will represent the organization professionally, delivering high-quality customer service and driving sales across English language courses and exam services. This role combines customer support with active sales responsibilities, working on a shift basis to meet customer needs.
Main Responsibilities
- Handle customer enquiries via phone, email, walk-ins, and social media; greet customers professionally and provide consultations
- Meet and exceed sales targets by promoting British Council courses and exams; conduct placement tests and act as single point of contact from enquiry to sale
- Manage CRM systems to create and update customer accounts, leads, and cases; maintain accurate interaction history and follow up on registrations
- Process financial transactions, collect income, and reconcile daily records in SAP or other financial systems in compliance with policy
- Support marketing and sales events, maintain promotional materials, and participate in cluster activities including Open Days and seminars
- Use various systems including CRM, call centre tools, TCMS, and online booking platforms to maintain databases and generate reports
Required Skills and Experience
- Strong communication and customer service skills with proven ability to build rapport
- Sales experience and ability to meet targets and KPIs
- Proficiency with office software and CRM systems
- Problem-solving and data analysis capabilities
- Planning and organizational skills for routine tasks
- Fluent written and spoken English
Qualifications
Minimum: High School Certificate. Desirable: University degree, tele-sales experience, or education sector background.
Working Conditions
This is a full-time, on-site position in Rabat. The role operates on a shift basis and may require occasional work outside standard hours, including weekends, with compensation according to British Council policy. You must have legal right to work in Morocco.
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .