Data & Performance Reporting Intern - Sales & Call Center

Décryptage du poste par Postule AI

Résumé du rôle

WATERMELON HUB is seeking a Data & Performance Reporting Intern to support sales and call center operations in Marrakech. This internship offers hands-on experience in collecting, analyzing, and reporting on key performance metrics including call times, agent productivity, and sales conversion rates. The role involves building Excel dashboards, producing regular performance reports, and providing data-driven insights to management. Ideal for students or recent graduates in Data Analysis, Business, or related fields with strong Excel skills and an analytical mindset.

Exigences clés (estimation)

Collect and consolidate call center data including call times, agent performance, productivity, sales results, and conversion rates
Analyze operational KPIs such as call duration, wrap-up time, attendance impact, and identify performance improvement areas
Produce daily, weekly, and monthly performance reports and build Excel dashboards, tracking files, and scorecards
Support management in monitoring sales targets, campaign performance, and agent efficiency evaluation
Maintain internal databases and standardize reporting formats for call center and sales metrics

Compétences

Strong Excel skills including formulas, pivot tables, and chartsAnalytical mindset with strong attention to detailData collection and consolidation capabilitiesAbility to analyze KPIs and identify performance trendsGood communication skills and ability to present data clearlyInterest in sales performance and call center operations

Niveau estimé

This is an entry-level internship position designed for students currently pursuing or who have recently completed their degree. No prior professional experience is required, making it ideal for those beginning their career in data analysis.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: Stage
Mode de travail: Sur site
Niveau d'expérience: 0–1 an
Fonction: Data / BI
Secteur: Centres d’appel / BPO
Niveau d'études: Licence / Bac+3
Langues: Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

Main Mission

The Data & Performance Reporting Intern supports the sales and operations teams by collecting, analyzing, and reporting on key call center and sales performance metrics. The role contributes to improving efficiency, visibility, and decision-making through accurate reporting and data insights.

Key Responsibilities

Data Collection & Analysis

Collect and consolidate data related to call times, agent performance, productivity, sales results, and conversion rates
Analyze operational KPIs such as call duration, wrap-up time, attendance impact, and performance trends
Identify patterns, anomalies, and areas for performance improvement

Reporting & Dashboards

Produce daily, weekly, and monthly performance reports for management and team leaders
Build and maintain reporting tools (Excel dashboards, tracking files, scorecards)
Ensure data accuracy, consistency, and clarity in all reports

Business & Performance Insights

Support management in monitoring sales targets and campaign performance
Assist in evaluating agent efficiency and campaign profitability
Contribute insights and recommendations based on data findings

Process Support & Documentation

Help standardize reporting formats and performance tracking processes
Maintain internal databases related to calls, sales, and productivity metrics
Support ad-hoc analysis requests from operations or sales leadership

Profile & Requirements

Currently pursuing or recently completed a degree in Data Analysis, Business, Economics, Statistics, Management, or a related field
Strong skills in Excel (formulas, pivot tables, charts)
Analytical mindset with attention to detail
Interest in sales performance, call center operations, and data-driven decision making
Good communication skills and ability to present data clearly

What We Offer

Hands-on experience with real sales and call center data
Exposure to performance management in an international sales environment
Mentorship and learning opportunities
Possibility of future employment based on performance

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .