Dutch-Speaking Customer Advisor – Telecommunications
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
We are seeking a Dutch-speaking Customer Advisor to join our telecommunications team in Rabat, Morocco. You will be the primary point of contact for Dutch-speaking clients, delivering high-quality support via phone and email. Your responsibilities will include handling customer inquiries, troubleshooting technical issues, resolving complaints, and recommending relevant products and services.
Key Responsibilities
- Handle incoming customer inquiries via phone and email with professionalism and helpfulness.
- Diagnose and troubleshoot technical issues, guiding customers to effective solutions.
- Address and resolve customer complaints professionally to ensure positive customer experiences.
- Identify customer needs and recommend telecommunications products, services, and upgrades through cross-selling and upselling.
- Maintain accurate records and documentation of all customer interactions in the database.
- Adhere to established service procedures, quality standards, and key performance indicators (KPIs).
- Collaborate effectively within an international, multicultural team environment.
Required Qualifications
- Language Skills: Dutch at B2/C1 level or higher; English proficiency is an advantage.
- Work Authorization: Valid right to work in Morocco (visa sponsorship not provided).
- Location: Currently based in Morocco or willing to relocate to Rabat independently.
- Communication Skills: Strong verbal and written communication abilities.
- Problem-Solving: Customer-centric mindset with strong problem-solving capabilities.
- Technical Comfort: Comfortable with technical troubleshooting and resolving difficult customer situations.
- Sales Orientation: Commercial mindset with ability to identify sales and upselling opportunities.
- Computer Literacy: Solid computer skills and accurate data entry capabilities.
Schedule & Working Hours
Contract: Indefinite employment contract with 6-month probation period.
Hours: 44 hours per week with shift rotations Monday–Friday between 09:00–22:00 and Saturday between 09:00–19:00.
Training: 4 weeks of comprehensive initial training (Monday–Friday, 08:00–17:00).
Compensation & Benefits
- Competitive salary plus attendance and performance bonuses with uncapped sales incentives.
- Monthly meal allowance based on days worked.
- Comprehensive health insurance coverage.
- Free employee transport serving Rabat, Salé, and Temara areas for eligible shift times post-training.
- Potential for hybrid/remote work after 6 months based on performance metrics.
- Full access to international professional learning platform and internal career growth opportunities.
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .