Technical Support Consultant - Networking (Remote, English C1)

Rabat, Rabat-Salé-Kénitra

Publié il y a moins de 2 jours

Décryptage du poste par Postule AI

Résumé du rôle

Join SupportYourApp as a Technical Support Consultant specializing in networking. This remote role requires strong English (C1 level) and hands-on networking expertise including VPN, routing, network protocols (OpenVPN, IKEv2, WireGuard), and multi-platform OS knowledge. You'll deliver technical support via email and chat, build customer relationships, and collaborate with developers in a multicultural environment with flexible scheduling and no time-tracking.

Exigences clés (estimation)

Deliver technical support via emails and chats to customers
Build and maintain strong customer relationships
Maintain deep understanding of client solutions and meet KPIs
Handle sensitive customer data securely
Communicate with developers and cross-functional specialists

Compétences

English communication (C1 level minimum)Technical support experienceNetworking expertise (IPsec, DNS, packet tracing, firewall)Network infrastructure knowledge (VPN, routing, WireGuard)Network protocols (OpenVPN, IKEv2, WireGuard)Log file analysisMulti-platform OS proficiency (Windows, Linux, MacOS, Android, iOS)

Niveau estimé

This role requires 1-3 years of technical support experience with demonstrated networking expertise. While not explicitly stated, the specific technical requirements (IPsec, DNS, packet tracing, VPN, routing, network protocols) suggest intermediate technical knowledge beyond entry-level support.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: contract
Mode de travail: TélétravailConfiance 100%
Niveau d'expérience: 1–3 ansConfiance 70%
Fonction: Service client / SAVConfiance 95%
Secteur: Informatique / ITConfiance 90%
Langues: AnglaisConfiance 100%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. Operating in 30+ countries and supporting customers in 60 languages, we help SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

What You Will Do

Deliver outstanding technical support via emails and chats
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Maintain deep understanding of client solutions and meet KPIs
Communicate with developers and cross-functional specialists

What You Need to Succeed

Excellent English communication skills (at least C1 level)
Experience in technical support roles
Networking experience (IPsec Tunnels, DNS, packet tracing, ports, firewall)
Strong understanding of network infrastructure (VPN, routing, split tunneling, WireGuard)
Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard)
Ability to read and analyze log files
Familiarity with Windows, Linux, MacOS, Android, and iOS
Positive, proactive, and responsible attitude

Nice to Have

Experience with AWS or Azure
Knowledge of IDP/SSO functions (G-Suite, Azure AD)
Customer-facing experience

Benefits

Flexible schedule and fully remote work opportunity
Inclusive international environment
Compensation in USD
Referral rewards program
Balance between workload and personal time with internal health policy
Responsive leadership focused on your development
Culture built on trust with no time-tracking requirements

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Voir les offres Service client / SAV