About the Role
This position focuses on building strong, long-term partnerships with customers in Morocco and the wider North Africa region. Reporting directly to the Sales Manager, Energy & Infrastructure North Africa, you will collaborate with colleagues in a dynamic environment, combining technical expertise with commercial acumen to drive growth and customer satisfaction.
Main Responsibilities
- Deliver after-sales technical support by providing fast, reliable on-site assistance to customers, solving technical issues and ensuring painting processes meet specifications.
- Improve customer operations by identifying ways to optimize equipment, processes, stock control, and forecasting to increase efficiency and product usage.
- Conduct on-site inspections, quality checks, and prepare detailed inspection reports documenting non-conformities to protect Hempel and reduce risks.
- Build strong customer relationships through training support, complaint handling, and identifying new business growth opportunities.
- Provide cross-functional support to Sales, Customer Service, Production, and Logistics teams to ensure smooth project execution in the field.
Required Qualifications
- Proven experience in Technical Coating Advisory.
- Strong customer-centric approach with excellent communication and problem-solving skills.
- Ability to work closely with sales teams and manage priorities effectively.
- Proficiency in Microsoft Office applications.
- Fluency in English and Arabic, both written and spoken.
- Willingness to travel when required.
What We Offer
Join a global community of over 7,000 colleagues in a workplace built on shared trust, mutual respect, and support. You'll have opportunities for professional development, the chance to build a strong regional network, and the ability to shape your work while contributing to meaningful, long-term partnerships.
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