Field Service Engineer - Analytical Instruments

Morocco

Décryptage du poste par Postule AI

Résumé du rôle

Field Service Engineer position at Bruker supporting installation, maintenance, and troubleshooting of advanced analytical instruments (FT-IR, FT-NIR, Raman systems). Requires 2+ years' experience with analytical/scientific equipment, tertiary engineering/science qualification, strong customer focus, and willingness to travel 70% of the time. Based in Morocco with significant field presence.

Exigences clés (estimation)

Install and commission FT-IR/FT-NIR/Raman systems at customer facilities, ensuring full functionality per specifications
Perform on-site repair, maintenance, and periodic servicing of analytical instruments according to service contracts
Train customers on equipment operation and secure acceptance sign-offs for installations and repairs
Provide technical customer support, troubleshoot issues, and maintain communication regarding additional service needs
Maintain detailed records of field activities and implement software solutions into laboratory information systems
Serve as primary liaison between customers and Bruker to ensure service satisfaction and quality

Compétences

Analytical instrumentation expertise and troubleshooting capabilitiesInstallation and commissioning of spectroscopy systems (FT-IR, NIR, Raman)Customer communication and technical training deliveryMS Office proficiency and computer/networking skillsIndependent work organization with ability to prioritize and multitaskEnglish language proficiency at B2 level minimum

Niveau estimé

Minimum 2 years' practical experience required diagnosing and repairing analytical, scientific, or electromechanical equipment. Tertiary-level qualification in engineering or science disciplines (or equivalent demonstrated knowledge) is essential for this technical field service role.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Sur site
Niveau d'expérience: 1–3 ans
Fonction: Maintenance / Technique
Secteur: Informatique / IT
Niveau d'études: Licence / Bac+3
Langues: Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

Bruker is seeking a Field Service Engineer to provide expert technical support for FT-IR, FT-NIR, and Raman spectroscopy systems. You will deliver hands-on expertise in installation, commissioning, maintenance, troubleshooting, and customer support for analytical instruments at customer facilities worldwide.

Main Responsibilities

Install FT-IR/FT-NIR/Raman systems and accessories at customer sites, ensuring full functionality and compliance with specifications
Perform repair, maintenance, and periodic servicing of products at customer locations according to service contracts
Train customers on equipment operation and secure acceptance sign-offs for installations and repairs
Provide technical support by responding to customer inquiries, troubleshooting issues, and offering additional services
Maintain detailed records of field trips, products, services, and implement software solutions into laboratory information systems
Act as primary communication link between customers and Bruker to ensure satisfaction and service quality

Required Qualifications

Tertiary qualification in electrical/electronic engineering, chemistry, physics, or related discipline (or equivalent practical experience)
Minimum 2 years' experience diagnosing and repairing analytical, scientific, or electromechanical equipment
Strong technical skills in analytical instrumentation and networking
Excellent customer communication and presentation abilities; ability to explain complex technical concepts clearly
Proficiency in MS Office and computer systems; strong organizational and multitasking skills
English language skills at B2 level (upper intermediate) minimum
Valid driving license (mandatory)
Willingness to travel at least 70% of working time

Advantageous Skills

Expertise in FT-IR spectroscopy, NIR-Raman technology, remote sensing, microscopy, or laboratory organization is beneficial but not required.

What We Offer

Comprehensive practical training and regular development at Bruker Headquarter Academy
Challenging role in a high-tech, customer-focused environment
Supportive workplace built on mutual respect and trust within a growing organization

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .