Role Overview
As a Field Service Engineer at Honeywell Building Automation (BA), you will deliver technical support, maintenance, commissioning, and lifecycle services for Building Management Systems (BMS), Fire Alarm Systems, Access Control, Video Surveillance (CCTV), and Integrated Security Solutions across Morocco.
You will be responsible for the installation, commissioning, troubleshooting, maintenance, and optimization of Honeywell systems at customer sites. You will work closely with customers, project teams, sales, and technical support organizations, acting as a trusted technical advisor. You will report directly to the Field Service Engineering Manager and be based in Morocco, supporting customers across the country as required.
Key Responsibilities
Technical Service Delivery
- Perform installation, commissioning, testing, preventive and corrective maintenance, and troubleshooting of Honeywell Building Automation and Security systems.
- Diagnose and resolve complex hardware, software, network, and control system issues while minimizing customer downtime.
- Execute upgrades, retrofits, migrations, and expansion projects in line with Honeywell standards and customer requirements.
- Support system integration involving BMS, Fire Alarm, CCTV, Access Control, Energy Management, and third-party systems.
Customer Support and Relationship Management
- Serve as the primary technical contact for customers during service interventions.
- Ensure timely response and resolution of service requests in accordance with contractual Service Level Agreements (SLAs).
- Provide technical guidance and operational recommendations to enhance system reliability and efficiency.
Project Execution
- Lead and execute field service projects from planning through completion.
- Coordinate with project managers, subcontractors, and internal stakeholders to ensure successful project delivery.
- Produce detailed service reports, technical documentation, root cause analyses, and corrective action plans.
Operational Excellence and Continuous Improvement
- Conduct site audits, health checks, and system performance assessments.
- Identify opportunities for modernization, service agreements, spare parts sales, and lifecycle upgrades.
- Ensure compliance with Honeywell quality standards, cybersecurity requirements, and HSE policies.
- Maintain accurate records of service activities using Honeywell service management tools.
Technical Leadership
- Provide mentoring and technical coaching to junior engineers and technicians.
- Deliver technical training for customers and internal teams.
- Stay current with emerging technologies, industry trends, and Honeywell product developments.
Qualifications
- Bachelor's degree in Electrical Engineering, Electronics Engineering, Automation Engineering, Mechatronics, Computer Engineering, or a related technical discipline.
- Minimum 8 years of hands-on experience in field service, commissioning, maintenance, or technical support within Building Automation, ELV, or Industrial Automation environments.
- Strong technical expertise in one or more of: BMS, Fire Alarm Systems, Access Control Systems, Video Surveillance (CCTV), or Integrated Security Systems.
- Experience with Honeywell platforms such as EBI (Enterprise Buildings Integrator), Niagara Framework, Trend Controls, or Honeywell Security Solutions.
- Good understanding of HVAC controls and BACnet, Modbus, LonWorks, and IP-based communications.
- Skills in technical troubleshooting, root cause analysis, customer relationship management, project execution, team collaboration, and safety leadership.
About the Company
Honeywell Technologies is a global, pure-play automation company serving the building, industrial and process sectors with a broad portfolio of services, solutions and products.
Honeywell is an equal opportunity employer. Reasonable accommodation is available for individuals with disabilities to participate in the application or interview process and to perform crucial job functions.
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