About the Role
As Field Service Lead at Harmattan AI, you will lead and manage a team of Field Service Specialists responsible for maintaining complex autonomous defense systems across multiple customer sites. This is a hands-on senior leadership position combining advanced technical expertise with team coordination, maintenance program ownership, and advanced fault diagnosis authority.
Key Responsibilities
- Lead, schedule, and mentor Field Service Specialists across multiple customer sites; allocate resources and ensure consistent, high-quality maintenance execution
- Own the preventive and corrective maintenance program for the deployed estate; ensure systems remain at operational readiness
- Define and maintain maintenance standards, procedures, and checklists; ensure adherence and drive continuous improvement
- Act as the senior escalation point for complex fault diagnosis and corrective action; oversee depot-level and sub-assembly repair capability
- Manage spare-parts and sustainment model including availability, consumption tracking, reorder signals, and obsolescence management
- Track and report system availability and maintenance status; identify and resolve issues before they affect operational readiness
- Oversee knowledge transfer and support to customer maintenance teams; drive toward their operational autonomy
- Serve as the link between field maintenance and engineering for recurring or systemic issues
Required Qualifications
- Substantial hands-on maintenance experience on complex electromechanical and/or electronic systems
- Demonstrated experience leading or coordinating field service or maintenance teams – leadership is a hard requirement
- Advanced diagnostic depth; able to lead complex fault diagnosis and oversee component and sub-assembly-level repair
- Solid grasp of maintenance management: preventive programs, spares and sustainment, readiness tracking, and procedure definition
- Comfortable across hardware servicing and system software operations – diagnostics, configuration checks, applying updates
- Field leadership temperament: sound judgment under pressure, ability to keep teams effective and safe in austere environments; procedural rigor and strong safety mindset
- Comfortable with regular travel across customer sites – field mobility is core to this role
- Clearance eligibility and ability to meet confidentiality obligations required
- Proficiency in English is mandatory; French and Arabic are a plus
Nice to Have
- Experience in technical or industrial sectors with maintenance of complex equipment
- Experience leading field service or sustainment teams in aerospace, heavy-equipment, or similar high-tech sectors
- Depot or repair facility setup and management experience
- Train-the-trainer or customer enablement experience
- Prior leadership background in industrial maintenance or large-scale technical operations
Mise en forme par Postule ·
Signaler un problème