Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
We are currently seeking a Bilingual Customer Support Agent (French & English) to join a dynamic team supporting a leading financial services client. This role is ideal for candidates with call center experience and a strong background in banking and/or financial services.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone and digital channels
- Provide professional, accurate, and compliant support on financial products and services
- Identify customer needs and offer appropriate solutions while ensuring high service quality
- Maintain accurate records of customer interactions in internal systems
- Adhere to established procedures, regulatory standards, and service-level agreements
Required Qualifications
- Fluency in French and English (spoken and written)
- Previous experience in a call center environment (financial services experience is a strong asset)
- Background in banking, finance, or financial services, through education or professional experience
- Strong communication and problem-solving skills
- Ability to work on-site and on rotational schedules, including night shifts
Benefits
- Structured training and ongoing professional development
- Stable on-site position with growth opportunities
- Collaborative and professional work environment
- Rewarding Refer to Win program
- Free gym access
- Gaming room, prayer rooms, and many themed rooms to enjoy your free time
Work Schedule
Rotational shifts (44 hours/week) including night shifts
Compensation
Net salary plus performance bonuses
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .