SupportYourApp

L2 Backend Developer and Support Engineer (Remote, English-Fluent)

Rabat

CDD / ContratTélétravail1–3 ansAnglaisInformatique / IngénierieInformatique / IT

L’essentiel du poste

Résumé par Postule AI

SupportYourApp seeks a fluent English-speaking L2 Backend Developer and Support Engineer for remote work. This hybrid role combines backend development (Java, Spring Boot, MongoDB, Kafka) with technical support responsibilities. You'll handle escalated customer issues, troubleshoot on-premise infrastructure, and collaborate across teams. Requires 2+ years backend development experience, strong problem-solving skills, and C1 English proficiency. Fixed schedule Monday–Friday, 1–9 AM UTC.

Vos missions

  • Provide L2 technical support via calls, chats, and emails; manage escalated issues from investigation to resolution
  • Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka
  • Analyze and diagnose technical issues of various complexity; guide customers in collecting diagnostic data
  • Troubleshoot on-premise system issues including load balancers, clustering, and queues
  • Collaborate with L1 support, customer IT teams, and internal developers; communicate via Slack and JIRA

Profil recherché

  • You have 2+ years backend development experience and strong Java/Spring Boot skills
  • You excel at troubleshooting complex technical issues and guiding customers through solutions
  • You're fluent in English (C1) and thrive in multicultural, multilingual environments
  • You prefer remote work with fixed schedules and value trust-based management
  • You're proactive, responsible, and interested in continuous professional development

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About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in 60 languages across diverse industries.

Role Overview

Join us as an L2 Backend Developer and Support Engineer in a multicultural, multilingual environment. You'll work fully remotely while mastering new skills and achieving challenging goals with our People First management approach.

Main Responsibilities

  • Provide exceptional technical support via calls, chats, and emails to customers
  • Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka
  • Assume ownership of escalated technical issues from investigation through resolution
  • Analyze and diagnose technical issues of various complexity levels
  • Guide customer technical teams in collecting diagnostic data for complex cases
  • Troubleshoot system issues across on-premise setups including load balancers, clustering, and queues

Required Qualifications

  • Excellent English skills (C1 level minimum for spoken and written)
  • 2+ years of backend software development experience
  • Proficiency in Java, Spring Boot, and MongoDB
  • Strong problem-solving skills and customer troubleshooting guidance ability
  • Understanding of on-premise IT infrastructure (load balancers, queues, clustering)
  • Ability to work independently and handle L2 support tickets
  • Positive, proactive, and responsible attitude
  • Personal computer with 8GB+ RAM and stable internet (45 Mbps download, 20 Mbps upload minimum)

Nice-to-Have Skills

  • Experience with Kafka framework and Groovy scripting
  • Knowledge of Kubernetes, OpenShift, or containerized environments
  • Performance tuning experience
  • Understanding of financial sector derivatives

Benefits

  • Fixed schedule: Monday–Friday, 1 AM–9 AM UTC
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Referral rewards program
  • Work-life balance with internal health policy
  • Responsive leadership focused on your development
  • Self-development opportunities
  • Trust-based culture with no time-tracking requirements

Benefits may vary based on engagement terms. Certain benefits apply to employees; independent contractors may have different eligibility.

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