SupportYourApp

L2 Backend Developer and Support Engineer (Remote)

Casablanca-Settat

CDD / ContratTélétravail1–3 ansAnglaisInformatique / IngénierieInformatique / IT

L’essentiel du poste

Résumé par Postule AI

L2 Backend Developer and Support Engineer role at SupportYourApp, a global SaaS support leader. Combine backend development (Java, Spring Boot, MongoDB, Kafka) with technical support delivery. Provide L2 support via multiple channels, troubleshoot complex issues, and guide customers through resolution. Requires 2+ years backend development experience and fluent English (C1). Remote position with fixed UTC schedule (1 AM–9 AM Monday–Friday). Ideal for developers seeking hybrid technical and customer-facing responsibilities.

Vos missions

  • Provide L2 technical support via calls, chats, and emails using Zoho Desk
  • Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka
  • Assume ownership of escalated technical issues from investigation to resolution
  • Analyze and diagnose technical issues of various complexity levels
  • Guide customer technical teams in collecting diagnostic data for complex cases
  • Troubleshoot system issues across on-premise setups including load balancers and clustering

Profil recherché

  • You have 2+ years backend development experience and want to blend coding with customer support
  • You are fluent in English (C1 level) and comfortable with technical customer interactions
  • You thrive in remote, multicultural environments and prefer independent work
  • You have strong problem-solving skills and enjoy troubleshooting complex infrastructure issues
  • You are proactive, responsible, and interested in continuous professional development

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About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in 60 languages across diverse industries.

Role Overview

Join us as an L2 Backend Developer and Support Engineer in a multicultural, multilingual remote environment. You will combine backend development expertise with technical support delivery, mastering new skills while solving challenging problems.

Main Responsibilities

  • Provide exceptional L2 technical support via calls, chats, and emails using Zoho Desk
  • Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka
  • Assume ownership of escalated technical issues from investigation through resolution
  • Analyze and diagnose technical issues of various complexity levels
  • Guide customer technical teams in collecting diagnostic data for complex cases
  • Troubleshoot system issues across on-premise setups including load balancers, clustering, and queues

Required Qualifications

  • Fluent English (minimum C1 level, spoken and written)
  • 2+ years of backend software development experience
  • Proficiency in Java, Spring Boot, and MongoDB
  • Strong problem-solving skills and customer troubleshooting guidance ability
  • Understanding of on-premise IT infrastructure (load balancers, queues, clustering)
  • Ability to work independently and manage L2 support tickets

Desirable Skills

  • Experience with Kafka framework and Groovy scripting
  • Knowledge of Kubernetes, OpenShift, or containerized environments
  • Performance tuning expertise
  • Understanding of financial sector derivatives

Technical Requirements

  • Personal computer with minimum 8GB RAM
  • Stable internet connection (minimum 45 Mbps download, 20 Mbps upload)

Benefits

  • Fixed schedule: Monday–Friday, 1 AM–9 AM UTC
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Referral rewards program
  • Work-life balance with internal health policy
  • Responsive leadership focused on your development
  • Self-development opportunities
  • Trust-based culture with no time-tracking requirements

Note: Benefits may vary based on engagement terms. Certain benefits typically apply to employees; independent contractors may have different eligibility.

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