Purpose of the Job
As an Air Freight Specialist at Aramex, you will be the driving force behind our efficient freight operations. You will play a vital role in ensuring the timely and cost-effective movement of goods, from initial quotes to final delivery. This includes navigating international regulations, maintaining clear communication, and upholding the highest standards of customer service.
Job Description
- Execute import and export shipments from initial quote to final delivery, ensuring smooth and efficient movement of goods
- Handle both LTL and FTL shipments, including hazardous materials following all required regulations
- Arrange the collection of Delivery Orders (DOs) and Bills of Lading (B/Ls)
- Coordinate customs clearance procedures and ensure all necessary documentation is accurate and complete
- Submit shipping instructions to relevant parties
- Schedule both hazardous and non-hazardous shipments accurately and efficiently
- Monitor and maintain a 100% update rate for milestones and status within CargoWise
- Monitor supplier invoices and performance to ensure cost-effectiveness
- Complete job costing and billing tasks accurately
- Maintain clear communication with suppliers and clients throughout the shipment process
- Follow established company Standard Operating Procedures (SOPs) and achieve Key Performance Indicators (KPIs)
- Work independently and manage freight forwarding operations effectively
- Collaborate with destination consignees to ensure smooth delivery
- Independently handle pre- and post-shipment documents
- Coordinate with shipping lines to obtain Bill of Lading (BL) status and local charge updates
- Work with brokers to manage payments and update payment receipts in the system
- Facilitate communication with staff regarding customs clearance activities
- Follow up with clients on shipment details such as stuffing plans, vessel schedules, and BL copies
- Coordinate with clients regarding dispatch of cargo
- Collaborate with shipping lines, transporters, and operations staff for seamless execution
- Maintain accurate records within CargoWise, including payment vouchers and supplier cash payments
- Create transportation references within CargoWise
- Prepare truck consignment notes, manifests and MAWB documents
- Prepare bills of entry for export and import consignments
Job Requirements - Experience and Education
- Bachelor’s degree in business or any other field
- 3-4 years of relevant working experience in the Freight Forwarding industry
- Experience in operations and broad knowledge of regulations
- CargoWise experience preferred
- Excellent MS Office skills: Word, Excel and PowerPoint
- Good command of professional email writing
Leadership Behaviors
- Building Outstanding Teams
- Setting a clear direction
- Simplification
- Collaborate and break silos
- Execution and Accountability
- Growth mindset
- Innovation
- Inclusion
- External focus
Skills
- Financial Acumen
- Adaptability
- Communication Skills
- Teamwork
- Time Management
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