General Manager - Luxury Resort (Fairmont Taghazout Bay)

About the Role

Lead Fairmont Taghazout Bay, a luxury resort on Morocco's Atlantic coast, as General Manager. You will embody luxury hospitality through dynamic, hands-on leadership that combines strategic business acumen with genuine care for guests and team members. Your role is to shape the hotel's strategic direction, drive operational excellence, and create unforgettable guest experiences while fostering an innovative, inclusive culture.

Key Responsibilities

• Develop and execute strategic business plans aligned with ownership objectives, ensuring asset preservation and revenue maximization
• Lead all hotel operations including sales, marketing, revenue management, and financial performance to meet or exceed business targets
• Foster an inclusive, high-performing culture that encourages innovation, continuous learning, and team development through coaching and mentoring
• Maintain luxury service standards and guest satisfaction by monitoring feedback, handling VIP guests, and implementing quality improvements
• Build and maintain strong relationships with ownership, community stakeholders, and management teams while overseeing renovation projects
• Set performance standards, lead by example, and inspire colleagues to exceed expectations while celebrating achievements

Required Qualifications

• Prior experience as a General Manager in a luxury hotel environment
• Fluent in English and French
• Strong educational background with professional qualifications and commitment to continuous learning
• Proven track record building strong service and quality cultures with excellent people skills
• Experience managing owner relations and demonstrated leadership and interpersonal skills
• Strategic thinker with excellent communication, presentation, and negotiation abilities
• Strong entrepreneurial spirit, bottom-line orientation, and focus on guest service and team-building
• Creative, innovative mindset with ability to prioritize and manage time effectively in fast-paced environments

Desirable Experience

• Experience managing resort operations and lifestyle offerings
• Experience working with labor unions and maintaining constructive relationships

Key Competencies

• Open mindset embracing innovation and continuous improvement
• Collaborative leadership fostering inclusive environments and active listening
• Deep understanding of luxury hospitality landscape and international protocols
• Financial acumen and business strategy aligned with ownership investment objectives
• Ability to inspire top performance, motivate teams, and create a speak-up culture