About the Role
The GRC Operations Manager is responsible for ensuring consistent, high-quality service delivery across all accounts supported by the site. This role focuses on execution—driving service excellence, operational discipline, and seamless transition of new business into the site. You will serve as the subject matter expert (SME) on local country operations, technology, and governance, ensuring alignment between site capabilities, client needs, and business strategy.
Main Responsibilities
- Own day-to-day service delivery for accounts, ensuring SLAs, KPIs, and client expectations are consistently achieved
- Champion operational management best practices including daily huddles, visual management, and performance coaching
- Execute strong operational governance routines to monitor performance, compliance, and risk
- Lead the operational setup and onboarding for new accounts transitioning into the site
- Act as the subject matter expert on local country labor rules, compliance requirements, and operating practices
- Lead and coach team leads and supervisors to strengthen operational management capability
Key Requirements
- Bachelor's degree in Business, Operations, or related field
- 5+ years of progressive experience in operations or service delivery within a shared services or offshore environment
- Proven experience managing delivery teams and overseeing service performance across multiple accounts
- Strong understanding of Lean and continuous improvement principles (certification preferred)
- Deep knowledge of local country regulations, workforce practices, and compliance requirements
- Excellent stakeholder management and cross-cultural communication abilities
- Fluent in French and English
What Makes You a Great Fit
- Proactive, accountable, and detail-oriented with strong focus on outcomes and service excellence
- Collaborative team player who builds trust and alignment across diverse functions and geographies
- Effective in change management and supporting organizational process changes
- Experience leading operational transitions and performance management frameworks
Why Join Adecco?
At the Adecco Group, our purpose is making the future work for everyone. We offer growth and development opportunities across a global portfolio of brands, world-class resources for upskilling, and a culture of belonging where you can be yourself. We are an Equal Opportunity Employer committed to equity, inclusion, and diversity.
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