Adecco

Process Manager – Lean & Automation

Casablanca-Settat

CDI / Temps pleinSur site5–10 ansLicence / Bac+3Anglais, Allemand, NéerlandaisOpérationsCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

The Process Manager role at Adecco involves embedding Lean methodologies and driving continuous process improvement in operations while enabling intelligent automation. This position requires 5+ years of operations excellence experience, strong facilitation skills, and expertise in Lean, RPA, and AI-enabled solutions. Based in Casablanca, the role bridges Operations, Transformation, and Technology teams to deliver measurable improvements in cost, productivity, and customer experience.

Vos missions

  • Embed Lean principles into operational workflows, enable daily huddles, and coach Team Leads on problem-solving and standard work practices.
  • Lead end-to-end process improvement initiatives using Lean tools (value stream mapping, waste analysis, root cause analysis) and facilitate Kaizen events.
  • Identify, prioritize, and evaluate automation opportunities using RPA, AI-enabled agents, and workflow enhancements; partner with Technology teams to deploy solutions.
  • Define success metrics, track benefits from Lean and automation initiatives, monitor post-implementation performance, and build transparency through dashboards.
  • Act as trusted partner to Operations Leaders and functional stakeholders, building Lean capability and influencing adoption across the organization.

Profil recherché

  • You have proven experience leading Lean transformations and embedding continuous improvement into operations.
  • You are comfortable working with automation teams and understand how to balance simplification with intelligent automation.
  • You excel at stakeholder management and can influence adoption across multiple teams without direct authority.
  • You have worked in BPO, shared services, or offshore delivery environments and understand operational scaling challenges.

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About the Role

The Process Manager is responsible for embedding Lean ways of working into day-to-day operations while driving continuous process improvement through standard work, daily management, and intelligent automation. This role partners closely with Operations Leaders, Team Leads, and Technology teams to improve flow, eliminate waste, and scale efficiency using Lean methods, AI agents, and robotic process automation (RPA).

Success is measured by reduced cost-to-serve, improved productivity, increased SLA delivery, and enhanced candidate experience.

Main Responsibilities

  • Lean Implementation & Operations Management: Embed Lean principles into operational workflows, enable daily huddles and visual management, coach Team Leads on problem-solving, and establish standard work for operational routines.
  • Continuous Process Improvement: Lead end-to-end process improvement initiatives using Lean tools (value stream mapping, waste analysis, root cause analysis), facilitate Kaizen events, and translate opportunities into actionable changes.
  • Automation & Digital Enablement: Identify and prioritize automation opportunities using RPA, AI-enabled agents, and workflow enhancements; partner with Technology and Operations to design and deploy solutions aligned with Lean principles.
  • Performance & Benefits Realization: Define success metrics, track benefits from initiatives, ensure improvements are embedded into standard work, and build transparency through dashboards and visual management.
  • Stakeholder Partnership & Capability Building: Act as trusted partner to Operations Leaders, build Lean capability within the organization, influence adoption, and bridge Operations, Transformation, and Technology teams.

About You

  • Bachelor's degree in Business, Engineering, Operations Management, or related field
  • 5+ years of experience in operations excellence, continuous improvement, or transformation roles
  • Hands-on experience implementing Lean or continuous improvement initiatives in transactional or service operations
  • Experience working with automation teams (RPA, workflow tools, or digital agents)
  • Previous team leadership experience in an operations environment
  • Strong facilitation and stakeholder management skills
  • Proficiency in English; knowledge of German or Dutch at business level
  • Lean Six Sigma certification (Green Belt or Black Belt preferred)
  • Experience in offshore delivery, shared services, or BPO environments
  • Exposure to AI-enabled agents or intelligent automation solutions

Why Join Adecco?

At the Adecco Group, our purpose is making the future work for everyone. We are a global thought-leader with 40,000+ colleagues working in over 60 countries. We offer growth opportunities across our extensive portfolio of global brands, world-class resources for upskilling and development, and a culture of belonging where you can be yourself.

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