Guest Experience Executive (French & English)

Houst

Maroc

5 000 – 7 000 DH par mois

Publié il y a moins de 10 jours

Décryptage du poste par Postule AI

Résumé du rôle

Houst seeks a bilingual Guest Experience Executive (French & English) for a remote contractor position in Morocco. You'll provide first-contact support to short-term rental guests across 20+ cities, handling inquiries, complaints, reservations, and regulatory documentation. The role involves 5 days per week with rotative 8-hour shifts (11 AM–12 AM UK time), requiring strong customer service, CRM proficiency, and problem-solving skills. Salary: 5,000–7,000 MAD monthly based on experience.

Exigences clés (estimation)

Respond to guest messages and calls, resolving issues quickly and calmly
Handle complaints with empathy and manage guest reservations and bookings
Collect and verify guest ID documents and submit regulatory details
Provide property information, house rules, and ensure pre-arrival completeness
Conduct concierge outreach and log all interactions accurately in CRM

Compétences

Fluent English and French (written and spoken)Strong customer service and confident phone mannerExcellent written communication under pressureCRM and digital tools proficiencyProblem-solving skills with frustrated guestsMultitasking across systems and conversations

Niveau estimé

No specific experience level required. Previous Airbnb or hospitality experience is helpful but not essential. The role is suitable for entry-level to mid-level customer service professionals with strong communication skills.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDD / Contrat
Mode de travail: Télétravail
Fonction: Service client / SAVConfiance 95%
Secteur: Tourisme / HôtellerieConfiance 90%
Langues: Français, AnglaisConfiance 100%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

Join Houst, a professional property management company specializing in short-term letting across 20+ cities worldwide. As a Guest Experience Executive, you'll be the first point of contact for guests, supporting them before, during, and after their stays.

Key Responsibilities

Respond to inbound messages and calls, resolving issues quickly and calmly
Handle guest complaints with confidence and empathy
Manage reservations and bookings to ensure smooth operations
Provide clear information about properties, house rules, and processes
Collect and verify guest ID documents and submit required regulatory details
Ensure all pre-arrival information is complete before check-in
Conduct concierge outreach to enhance guest experience
Log all interactions accurately in the CRM system

Required Skills & Experience

Fluent or business-level English and French (written and spoken)
Strong customer service skills with confident phone manner
Excellent written communication, clear and professional under pressure
Comfortable multitasking across systems and conversations
Proficient with CRMs and digital tools
Strong problem-solving skills, especially with frustrated guests
Previous Airbnb or hospitality experience is helpful but not essential

Technical Requirements

Quiet, dedicated workspace
Headset with microphone and webcam
Stable high-speed internet with backup (minimum 5 Mbps)
Laptop or desktop with quad-core 2.5GHz CPU, 8GB RAM, 128GB SSD

Working Schedule

5 days per week with 8-hour rotative shifts between 11:00 AM and 12:00 AM UK time, Monday to Sunday, including weekends and public holidays. Shift patterns determined based on operational requirements.

Important Information

Contractor role based in Morocco
No government-mandated benefits provided
No equipment provided; you must meet minimum tech requirements

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

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