Head of Talent Acquisition - Morocco (French/English)

Décryptage du poste par Postule AI

Résumé du rôle

Concentrix seeks an experienced Head of Talent Acquisition to lead recruitment strategy and operations across Morocco. This role manages high-volume hiring for the contact centre industry, overseeing the complete recruitment lifecycle from sourcing to onboarding. The successful candidate will lead the Talent Acquisition team, develop recruitment KPIs, manage talent pools, and promote the employer brand through strategic partnerships. Fluency in French and English is essential, along with significant experience in multi-site talent acquisition management.

Exigences clés (estimation)

Define and lead recruitment strategy aligned with business challenges and regional specificities
Implement, optimize, and supervise the complete recruitment process including sourcing, interviews, and onboarding
Establish and track performance indicators (KPIs) to measure recruitment effectiveness and optimize processes
Manage and upskill the Talent Acquisition Morocco team while supporting operational staff
Develop and manage talent pools to anticipate future needs and improve recruitment responsiveness
Promote employer brand through events and partnerships with educational institutions and industry organizations

Compétences

Talent acquisition and recruitment strategy developmentTeam leadership and mentoring with ability to coach and provide directionRecruitment metrics analysis and interpretation (retention, quality of hire, throughput)Fluency in French and English with strong presentation abilitiesAdvanced Microsoft Office proficiencyCritical thinking and business acumen with attention to detailProject organization and prioritization in fast-paced environments

Niveau estimé

This role requires 5-10 years of significant experience managing talent acquisition functions across multiple sites, particularly in high-volume contact centre hiring environments. Candidates should have proven track record in recruitment strategy, team leadership, and metrics-driven process optimization.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI
Mode de travail: Sur site
Niveau d'expérience: 5–10 ans
Fonction: Ressources humaines
Secteur: Centres d’appel / BPO
Niveau d'études: Licence / Bac+3
Langues: Français, Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

Essential Functions and Core Responsibilities

Define and lead the recruitment strategy aligned with business challenges and regional, client, and professional specificities
Implement, optimize, and supervise the complete recruitment process including sourcing, qualification, interviews, collective sessions, and onboarding
Ensure high-quality candidate experience by evaluating satisfaction and continuously improving recruitment processes
Establish and track performance indicators (KPIs) to measure sourcing and recruitment effectiveness
Manage and upskill the Talent Acquisition Morocco team while assisting operational staff with their recruitment needs
Develop and manage a talent pool to anticipate future needs and improve recruitment responsiveness
Promote employer brand through events and partnerships with ANAPEC, OFPPT, universities, and industry forums

Required Candidate Profile

Significant experience managing talent acquisition functions across multiple sites with high-volume hiring in the contact centre industry
Ability to interpret and analyse recruiting metrics and trends including retention, quality of hire, and net throughput
Fluent in French and English (written and spoken) with proven presentation skills to internal and external audiences
Advanced Microsoft Office skills and demonstrated business acumen
Proven ability to lead teams in fast-paced, deadline-oriented environments with strong mentoring and coaching capabilities
Demonstrated initiative, ownership, critical thinking, and attention to detail with ability to handle confidential information

What We Offer

Fair and ethical advancement opportunities with professional development support
Competitive compensation package
Comprehensive benefits including health insurance, supplemental retirement plan, on-site cafeteria, and free gym access
Daycare enrollment options or subsidies where available

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .