IKEA - Al Homaizi Limited

IKEA Food & Beverage Co-worker – Casablanca-Settat, Morocco

Casablanca-Settat

CDI / Temps pleinSur siteAnglaisRetail / Grande distributionRetail / Grande distribution

L’essentiel du poste

Résumé par Postule AI

Full-time, on-site Food & Beverage Co-worker role at an IKEA store in the Casablanca-Settat region of Morocco, part of IKEA Al-Homaizi Limited. The role combines customer service, product presentation and sales support with cost-conscious work, team collaboration and food safety routines. Qualifications emphasise prior service or hospitality experience, restaurant or kitchen production experience and basic MS Office skills; a food safety certificate is a plus.

Vos missions

  • Serve customers with empathy and care, gather their feedback daily and suggest improvements to your manager.
  • Keep the food and beverage area clean, tidy, well stocked and attractively presented, with top-selling products available and clearly displayed.
  • Support sales through up-selling and add-on sales, and work toward daily and weekly sales targets.
  • Reduce waste and costs through controlled portions, production levels and cooking methods.
  • Follow food safety, quality and daily operational routines, and report any food incident through CASY to the duty manager.
  • Share knowledge with colleagues, support the team, and take responsibility for your own development.

Profil recherché

  • You have service, sales or hospitality experience and enjoy helping customers.
  • You have worked in a restaurant or kitchen production setting and understand food safety routines.
  • You are comfortable with basic computer tasks in MS Office.
  • You take pride in a clean, well-presented area and enjoy sharing knowledge with a team.

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About the role

IKEA Al-Homaizi Limited operates IKEA stores in Kuwait, Jordan and Morocco. As a Food & Beverage Co-worker, you will help customers have a good experience while keeping the food & beverage area well run, well presented and cost-conscious.

IKEA's vision is to create a better everyday life for the many people by offering well-designed, functional home furnishing products at affordable prices. Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, and All with Passion.

Key responsibilities

Customers

  • Put customers at the centre, meet and serve them with empathy and care, and listen to their needs.
  • Use daily customer feedback to suggest improvements to your manager.
  • Know the store's services and help customers make an easy, convenient purchase.

Commercial

  • Ensure quality, freshness, efficiency and an appealing range presentation, following set product sheets.
  • Learn about products and share knowledge with customers and colleagues.
  • Optimise sales through up-selling and add-on sales.
  • Keep top-selling products available, clearly communicated and displayed, and promote alternatives when items are unavailable.
  • Keep your area clean, tidy, organised, priced and inviting, and prepare it for the next day.

People

  • Help and support colleagues, share knowledge, and take an active role in your team.
  • Take responsibility for your own development, with support from your manager.

Steering the business

  • Work toward daily and weekly sales targets and understand the impact of your actions on area results.
  • Reduce costs through controlling waste, correct portions, production levels and cooking methods.

Operations

  • Follow internal rules, policies and daily routines for quality, food safety and stock figures.
  • Support store operations in line with the Functional Commercial Review standards.
  • Prioritise safety, raise concerns with your manager, and report any food incident or potential incident through CASY, informing the duty manager.

Qualifications

  • Food Safety Certificate is a plus
  • Previous service environment experience, ideally in sales or hospitality
  • Experience working in restaurants or kitchen production
  • Computer literate, specifically MS Office

Additional information

Before applying, read the job description carefully and prepare a well-crafted, personalised CV (English version) to boost your visibility.

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