Hikma Pharmaceuticals

IT QA Tech Lead (Hybrid)

L'Oriental

CDI / Temps pleinHybrideAnglaisPharmaceutique

L’essentiel du poste

Résumé par Postule AI

Hikma is recruiting an IT QA Tech Lead for a hybrid role in the pharmaceutical sector. The position combines hands-on IT application support with project leadership, coordinating rollouts across Hikma sites, handling security requests, and maintaining GxP-compliant documentation. The role requires at least 5 years of IT applications support experience, including experience with quality management systems in pharma, and strong computer validation knowledge. Benefits include a direct contract, a competitive salary aligned with the role, life insurance, extended health insurance for students up to age 24, and an annual performance bonus.

Vos missions

  • Provide technical support to application users, including troubleshooting, resolving inquiries, and guiding application usage.
  • Coordinate with developers, business analysts, and QA analysts to keep application performance aligned with organizational needs.
  • Monitor and report on system performance metrics (uptime, usage, user feedback) and recommend enhancements or upgrades.
  • Lead new projects and rollouts to different Hikma sites, coordinating stakeholders, executing tasks, and reporting deviations.
  • Process security requests based on departmental SOPs and act in accordance with quality and compliance regulations.
  • Produce required documentation for baseline and project activities, including SLC documents (URS, FS, DS), in line with GxP guidelines.

Profil recherché

  • You have 5+ years of IT applications support experience in regulated pharmaceutical or quality environments.
  • You enjoy combining hands-on troubleshooting with project leadership and coordinating multiple stakeholders.
  • You have solid knowledge of computer validation, GxP documentation, and quality management systems.
  • You communicate fluently in English, both verbally and in writing, and adapt quickly to changing IT landscapes.

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IT QA Tech Lead (Hybrid)

Hikma is recruiting an IT QA Tech Lead (m/f) for a hybrid role. Founded over 40 years ago in Jordan, Hikma's purpose is to provide affordable, quality medicines to the people in need.

Main Responsibilities

  • Provide technical support to application users, including troubleshooting, resolving inquiries, and guiding application usage.
  • Coordinate with developers, business analysts, and quality assurance analysts to keep application performance aligned with organizational needs.
  • Monitor and report on system performance metrics (uptime, usage statistics, user feedback) and recommend enhancements or upgrades.
  • Lead new projects and rollouts to different Hikma sites, coordinating stakeholders, executing tasks, and reporting deviations.
  • Process security requests based on departmental Standard Operating Procedures (SOPs).
  • Produce required documentation for baseline and project activities, including SLC documents (e.g., URS, FS, DS), in line with GxP and company guidelines.

Profile

  • Minimum of 5 years of relevant IT experience in computer applications support.
  • Hands-on experience supporting quality management systems in the pharmaceutical industry.
  • Demonstrated troubleshooting ability for both computer applications and laboratory instrument interfaces.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
  • Strong knowledge of computer validation processes and practices.
  • Excellent English verbal and written communication skills.
  • Excellent documentation and writing skills in line with Hikma's Good Documentation Practices.
  • Adaptable and able to learn quickly to keep up with the changing IT landscape.
  • Experience in Quality Management Systems (QMS) and Document Management Systems (DMS).
  • Experience in Laboratory Information Management is a plus.

We Offer

  • Direct contract with Hikma
  • Competitive salary aligned with the role
  • Life insurance
  • Health insurance extended to student children (up to age 24)
  • Annual performance bonus
  • Real growth opportunities

If you think this is a good opportunity for your professional career, join us and contribute to Better Health, within everyone's reach, every day.

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