Position Summary
As a Night Audit at JW Marriott, you will manage critical end-of-day hotel operations during the night shift. This role combines front desk, accounting, and guest services responsibilities to ensure smooth hotel operations and guest satisfaction.
Main Responsibilities
- Complete end-of-day accounting activities including posting charges, running night audit backup, and rolling the date
- Process all payment types (room charges, cash, checks, debit, credit) and handle adjustment vouchers, paid-outs, and correction vouchers
- Operate the telephone switchboard, process wake-up call requests, and manage guest messages
- Process guest check-ins, assign rooms, and activate or reissue electronic room keys
- Count and secure the bank at end of shift, balance receipts, and print contingency lists for emergency records
- Welcome guests, anticipate service needs, and maintain professional communication with guests and team members
Key Requirements
- High school diploma or G.E.D. equivalent
- Less than 1 year of related work experience preferred
- Ability to lift and carry objects up to 10 pounds
- Strong communication and customer service skills
- Proficiency with hotel property management systems and electronic key machines
- Attention to detail and accuracy in financial transactions
About JW Marriott
JW Marriott is part of Marriott International's luxury portfolio with over 100 properties worldwide. We believe our associates come first. JW Marriott offers a unique work experience with opportunities for training, development, and recognition in a luxury environment focused on holistic well-being.
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