Marriott International

Guest Experience Expert (Night Shift)

Fès

CDI / Temps pleinSur site0–1 anBacHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Guest Experience Expert role on the night shift at a Marriott International property in Fez, Morocco. The position covers guest services that go beyond check-in and check-out, including handling guest requests, completing reports, and sharing local area highlights, with a strong emphasis on safety, policies, confidentiality, and professional standards. It is a full-time, on-site, entry-level role requiring a high school diploma or equivalent, with no prior related or supervisory experience required.

Vos missions

  • Deliver a wide range of services that guide guests through their entire stay.
  • Process operational needs, address guest requests, and complete reports.
  • Share highlights of the local area to make guest interactions memorable.
  • Create a safe workplace and follow company policies and procedures.
  • Maintain confidentiality, protect company assets, and uphold quality standards.

Profil recherché

  • You enjoy guest-facing service and creating memorable experiences.
  • You are comfortable working the night shift and being on your feet for long periods.
  • You take initiative and are comfortable moving around to meet guest needs.
  • You hold a high school diploma or equivalent and are looking to start a hospitality career.

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Position Summary

Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing highlights of the local area.

Success in every position depends on creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and keeping uniform, personal appearance, and communications professional.

Physical Requirements

Guest Experience Experts are on their feet and moving around, standing, sitting, or walking for extended periods. They take a hands-on approach, including moving, lifting, carrying, pushing, pulling, and placing objects weighing 10 pounds or less without assistance, along with other reasonable job duties as requested.

Preferred Qualifications

  • Education: High school diploma or G.E.D. equivalent
  • Related work experience: None required
  • Supervisory experience: None required
  • License or certification: None

About the Team

Marriott Hotels aim to elevate the art of hospitality, with the promise of "Wonderful Hospitality. Always." JW Marriott is part of Marriott International's luxury portfolio, with more than 100 properties in gateway cities and resort locations worldwide. JW creates opportunities for training, development, recognition, and holistic well-being.

Equal Opportunity

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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