ARAMEX

Operations Team Member I - Express Operations, Casablanca

Casablanca

CDI / Temps pleinSur site1–3 ansBacAnglaisOpérationsTransport / Logistique

L’essentiel du poste

Résumé par Postule AI

Aramex is hiring an Operations Team Member I in Casablanca, Morocco, on a full-time, on-site basis. The role supports day-to-day express operations, including receiving and processing packages, on-time delivery, and system updating. It suits candidates with about one year of related experience, a high school or diploma education, and a good command of English.

Vos missions

  • Manage the receiving process from ground couriers, following standard procedures and quality audits.
  • Oversee the processing of incoming packages, including weighing, coding, packing, and destination compliance.
  • Monitor package input into the system, including origin scanning, bagging, and manifesting.
  • Support pre-alerting and bagging processes according to destination specifications.
  • Serve as a point of contact for on-hold shipments, repacking, bad address management, and special requests.
  • Guide and support junior team members with training and development in operational procedures.

Profil recherché

  • You have about one year of experience in a related field.
  • You are comfortable using MS Office tools such as Word, Excel, and Outlook.
  • You pay close attention to detail and value quality and safety standards.
  • You communicate clearly with team members, stakeholders, and customers.
  • You enjoy supporting and training junior colleagues on operational procedures.

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Purpose of the Job

Implement the day-to-day express operations procedures and policies to ensure smooth flow of operations in receiving and processing packages, on-time delivery, and system updating.

Job Description

  • Assist in managing the receiving process from ground couriers, ensuring adherence to standard procedures and quality audits.
  • Oversee the processing of incoming packages, including weighing, coding, packing, and ensuring compliance with destination requirements.
  • Monitor the input of packages into the system, ensuring accuracy in origin scanning, bagging, and manifesting.
  • Support the monitoring and control of pre-alerting and bagging processes according to destination specifications.
  • Implement and uphold procedures to ensure compliance with quality audits and service standards.
  • Act as a point of contact for customer service functions related to on-hold shipments, repacking, bad address management, and special requests, and address inquiries from internal and external customers promptly.
  • Foster effective communication among team members and with internal and external stakeholders to streamline operations.
  • Oversee the control and filing of related paperwork, ensuring proper organization and adherence to record retention policies.
  • Identify and report shipments containing illegal materials such as drugs, weapons, or restricted liquids, ensuring compliance with legal standards.
  • Provide guidance and support to junior team members, assisting with training and development in operational procedures.

Job Requirements - Experience and Education

  • High school, junior college, or diploma.
  • Good command of English.
  • MS Office applications (Word, Excel & Outlook).
  • 1 year of experience in a related field.

Leadership Behaviors

  • Building outstanding teams
  • Collaborate & break silos
  • Execution & accountability
  • External focus
  • Growth mindset
  • Inclusion
  • Innovation
  • Setting a clear direction
  • Simplification

Skills

  • Administrative skills
  • Attention to detail
  • Flexibility and adaptability
  • Safety and quality awareness
  • Time management

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