Swissport

Ramp Services Lead Agent – Aviation Ground Handling

Casablanca

CDI / Temps pleinSur siteBac+2 (BTS / DUT / DEUG)Anglais, FrançaisOpérationsTransport / Logistique

L’essentiel du poste

Résumé par Postule AI

Ramp Services Lead Agent position at Swissport in Casablanca, Morocco. Lead a team providing ground handling, cargo, and passenger services to over 300 million passengers annually. Requires 3+ years ramp services experience, leadership skills, and knowledge of aviation safety standards. Full-time, on-site role with flexible shift work including nights, weekends, and holidays.

Vos missions

  • Supervise staff assignments, reporting, absences, overtime, and compensation management
  • Plan and deploy resources to create rosters aligned with customer agreements and operational requirements
  • Manage employee performance, provide training, and develop open feedback culture
  • Ensure compliance with Swissport safety, security procedures, and regulatory standards
  • Oversee ramp operations including aircraft marshalling, baggage/cargo handling, and ground equipment operation
  • Resolve conflicts and irregularities; implement and monitor emergency plans

Profil recherché

  • You have proven leadership experience and can motivate and inspire teams
  • You are detail-oriented with strong commitment to safety and regulatory compliance
  • You thrive in fast-paced, dynamic environments and can manage multiple priorities
  • You are flexible and willing to work various shifts including nights and weekends
  • You have experience in aviation ground handling or similar operational environments

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About the Role

As a Ramp Services Lead Agent at Swissport, you will provide under-wing ground support services and lead a team in a fast-paced aviation environment. You will oversee ramp operations, passenger services, and ensure compliance with safety and security standards while maintaining excellent customer relationships.

Main Responsibilities

  • Supervise and manage staff assignments, reporting, absences, overtime, and compensation
  • Plan and deploy resources to create rosters aligned with customer agreements and operational requirements
  • Manage employee performance, provide training, and develop an open feedback culture
  • Ensure compliance with Swissport safety, security, and SOP procedures to meet regulatory standards
  • Oversee ramp operations including aircraft marshalling, baggage/cargo handling, and ground equipment operation
  • Resolve conflicts and irregularities; implement and monitor emergency plans

Ramp Services Activities

  • Marshal aircraft during arrival and departure
  • Operate ground support equipment including tow tractors, belt loaders, container loaders, and service trucks
  • Load and unload passenger luggage, air cargo, and special items with appropriate handling
  • Service aircraft water and lavatories
  • Inspect ramp areas for debris and report equipment malfunctions

Passenger Services (PRM)

  • Transport passengers with reduced mobility and unaccompanied minors safely within the terminal
  • Assist passengers with special needs including VIP passengers and those requiring wheelchair assistance
  • Coordinate availability of wheelchairs, strollers, and gate-checked baggage

Required Qualifications

  • Baccalaureate or equivalent (Bac +2 level)
  • Minimum 3 years' experience as a Ramp Services Agent
  • Radiocommunication and phonetic alphabet proficiency
  • Knowledge of SPI, security, and DGR standards and procedures
  • Leadership and autonomy skills
  • Ability to work flexible shifts including nights, weekends, and holidays
  • Ability to work safely in inclement weather and under pressure

Key Competencies

  • Self-motivated with commitment to continuous improvement
  • Attention to detail and strong teamwork
  • Clear communication and conflict resolution
  • Safety and compliance focus aligned with ISO 9001 standards

Mise en forme par Postule ·

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