Tabby

Commercial Operations Specialist – Merchant & Partner Success

Tanger-Tétouan-Al Hoceïma

CDI / Temps pleinSur site1–3 ansLicence / Bac+3Anglais, ArabeOpérationsServices financiers

L’essentiel du poste

Résumé par Postule AI

Commercial Operations Specialist role at Tabby, a fintech company, requiring 2–3 years of experience in technical account management, merchant success, or payments operations. The position bridges technical and business teams to manage merchant onboarding, integrations, and product rollouts in the KSA market. Requires strong understanding of payment flows, APIs, and cross-functional communication skills, with fluency in English and Arabic.

Vos missions

  • Serve as primary operational and technical liaison between Tabby and partner merchants, coordinating across Product, Risk, Integrations and Business Development
  • Own end-to-end merchant and channel-partner technical onboarding including documentation, testing, progress tracking and activation
  • Manage merchant data-enablement workflows to ensure data capture, validation and alignment with risk requirements
  • Lead technical-requirement negotiations with merchants while maintaining commercial objectives
  • Drive cross-functional alignment on product rollouts and support GTM execution
  • Analyze merchant performance and integration health to identify gaps and propose improvements

Profil recherché

  • You have 2–3 years of experience in technical account management or merchant success in fintech/payments
  • You're comfortable with payment flows, APIs and integrations and can explain them in business terms
  • You enjoy solving operational problems at scale and owning processes end-to-end
  • You're fluent in both English and Arabic and excel at cross-functional communication
  • You thrive as a trusted bridge between technical and business stakeholders

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About the Role

We're seeking an experienced Commercial Operations Specialist to own the technical and operational relationship between Tabby and our merchant and channel-partner ecosystem in KSA. This role sits at the center of our cross-functional engine, working across Risk, Integrations, Business Development and Account Management to ensure merchants are set up correctly from day one and deliver a seamless payment experience.

You'll lead technical onboarding and delivery, coordinate operations, and execute product rollouts. You'll be the trusted bridge between merchants' engineering teams and their commercial teams, comfortable with payment flows, APIs, and integrations while translating them into clear business language.

Key Responsibilities

  • Serve as the primary operational and technical liaison between Tabby and partner merchants, coordinating with Product, Risk, Integrations and Business Development teams
  • Own merchant and channel-partner technical onboarding end-to-end, including documentation, testing coordination, progress tracking and timely activation
  • Manage merchant data-enablement workflows, ensuring data is captured, validated and aligned with risk and underwriting requirements
  • Lead technical-requirement negotiations with merchants to ensure understanding of Tabby's requirements while keeping commercial objectives on track
  • Drive cross-functional alignment on product rollouts by preparing merchant-facing materials and supporting GTM execution
  • Analyze merchant performance and integration health to identify operational gaps and propose improvements

Required Skills & Experience

  • 2–3 years minimum in Technical Account Management, Partner/Merchant Success, Solutions Delivery, or Fintech/Payments Operations
  • Technical foundation: degree in Computer Science, Software Engineering, or Information Systems, or strong hands-on technical background in payments and integrations
  • Demonstrable understanding of payment flows, APIs, webhooks and checkout/plugin integrations
  • Strong written and spoken English and Arabic with excellent cross-functional communication skills
  • Strong analytical, documentation and process-building capabilities

Benefits

  • Autonomy and responsibility from day one
  • Employee stock options program participation
  • Health Insurance
  • Flexi Perks: monetary benefit for health, education, professional development or travel

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