Swissport

Passenger Services Supervisor

Tanger

CDI / Temps pleinSur site3–5 ansBac+2 (BTS / DUT / DEUG)Arabe, Anglais, FrançaisOpérationsTransport / Logistique

L’essentiel du poste

Résumé par Postule AI

Swissport seeks an experienced Passenger Services Supervisor for its Tangier operations. This full-time, on-site role involves supervising flight operations, managing passenger services teams, and ensuring compliance with safety and quality standards. The ideal candidate has 3-4 years of passenger services experience, fluency in Arabic/English/French, and strong leadership capabilities in a fast-paced airport environment.

Vos missions

  • Supervise flight operations while maintaining commercial performance, safety standards, and service excellence
  • Manage daily airline programs, staff scheduling, and resource allocation to ensure optimal coverage
  • Lead and develop passenger services teams through briefings, training, and performance management
  • Regulate passenger flows and coordinate check-in, boarding, and arrival area operations
  • Report operational irregularities and propose corrective measures to management
  • Support implementation of Safety Management System and ISO 9001 Quality standards

Profil recherché

  • You have proven supervisory experience in passenger services or airport ground operations
  • You are fluent in Arabic, English, and French and comfortable in multilingual environments
  • You thrive in fast-paced, dynamic settings and can manage multiple priorities under pressure
  • You are committed to safety, quality standards, and continuous improvement
  • You have strong leadership skills and enjoy developing and mentoring team members

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Overview

Join Swissport, a global leader in aviation services handling over 300 million passengers annually. We provide Ground Handling, Cargo Handling, and Passenger Services worldwide. We are seeking a dedicated Passenger Services Supervisor to join our team in Morocco, aligned with our core values of Show You Care, Do the Right Things, and Win as a Team.

Job Summary

As a Passenger Services Supervisor, you will ensure the implementation of quality human and material resources to manage passenger and luggage checking in accordance with customer instructions and company procedures. You will maintain compliance with safety, security, and quality standards while representing Swissport and our customers to passengers and airport authorities.

Main Responsibilities

Flight Operations Supervision

  • Supervise flights handled while maintaining commercial performance, safety, turnaround time, and service excellence standards
  • Review daily airline programs and prepare necessary arrangements for optimal area coverage and team management
  • Control staff presence, appearance, and adjust staffing levels according to operational needs
  • Provide daily briefings to orient staff on operations and events; assign counters in coordination with airport authorities
  • Regulate personnel at check-in, boarding, and arrival areas; manage passenger flows at counters and immigration
  • Provide assistance and support to employees in critical situations and coordinate services to highest comfort standards

Team Management

  • Ensure staff attendance and schedule compliance; provide daily briefings and debriefings
  • Distribute work according to team skills and ensure quality and efficiency of task execution
  • Enforce dress code, discipline, and professional conduct; ensure proper application of procedures and standards
  • Develop employee skills through training and responsibility; recognize and promote leadership potential
  • Promote a friendly work climate and encourage team spirit and dialogue

Quality, Health, Safety & Environment (QHSE)

  • Support implementation of Safety Management System and ISO 9001 Quality System
  • Report any safety non-compliance events to the QHSE department

Your Profile

Qualifications

  • Minimum Bac +2 or equivalent education
  • Minimum 3 to 4 years experience as Passenger Services Lead Agent

Required Skills & Competencies

  • Fluency in Arabic, English, and French (written and verbal)
  • Strong written and verbal communication skills
  • Above-average ability to work under pressure in dynamic environments
  • Ground operations expertise and knowledge of airport procedures
  • Action and solution-oriented mindset with ability to think innovatively
  • Personal and professional integrity of the highest order
  • Ability to follow processes and procedures with flexible approach when required

Why Join Swissport?

We believe in diversity, equal opportunity, and creating an inclusive workplace where all qualified applicants receive fair consideration. Be part of a global team that connects the world of aviation and makes a difference every day.

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