MIDIS GROUP

Sales Administration Officer

Casablanca

CDI / Temps pleinSur site1–3 ansLicence / Bac+3Administration / Office managementInformatique / IT

L’essentiel du poste

Résumé par Postule AI

The Sales Administration Officer in Casablanca handles daily sales processing, including order placement and tracking, shipment management, and customer account administration. The role works closely with sales, logistics, and credit teams to ensure timely order fulfilment and customer satisfaction. A bachelor's degree and 2–4 years of experience in sales administration or a similar coordination role are required. This is a full-time, on-site position.

Vos missions

  • Receive, price, and process orders for software and/or hardware via email or CRM, creating ERP accounts and entering orders in vendor systems
  • Upload purchase orders and keep Salesforce and Traverse updated
  • Track shipments, maintain the tracking file, and resolve discrepancies with related stakeholders
  • Serve as the primary customer contact, coordinating with sales staff to close business and complete administrative tasks
  • Keep customers and internal stakeholders updated on order backlogs, working with logistics, sales, and credit teams for timely fulfilment
  • Handle customer complaints promptly, escalate when necessary, and update sales reports and ad hoc requests

Profil recherché

  • You have 2–4 years of experience in sales administration, sales support, or order coordination
  • You are highly organized and can manage multiple priorities and deadlines
  • You enjoy detail-focused administrative work and keeping customers informed
  • You are comfortable updating CRM and ERP systems such as Salesforce

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Sales Administration Officer

The Sales Administration Officer is accountable for processing purchases on a daily basis, including the placement and tracking of orders, management of shipments, and processing of customer accounts.

Main Duties and Responsibilities

  • Receive orders related to software and/or hardware through email or CRM and update customers accordingly.
  • Price, create an ERP account, and input orders into the vendor's system while updating Salesforce and Traverse.
  • Upload purchase orders in Salesforce.
  • Track shipments, update the tracking file, and handle any issues or discrepancies with related stakeholders.
  • Act as the primary contact to customers, close business in coordination with the related sales employee, and complete administrative functions in line with the objectives of the Sales Team.
  • Update customers and internal stakeholders on order backlogs and information.
  • Work with logistics, sales, and credit teams to ensure timely order fulfilment.
  • Handle customer complaints in a timely manner and escalate issues when necessary.
  • Update sales reports as required and manage ad hoc requests.

Education

Bachelor's degree in Business Administration or any other related field.

Experience and Skills

  • 2–4 years of experience in Sales Administration, Sales Support, or a similar coordination role.
  • Strong administrative and organizational skills, with the ability to manage multiple priorities and meet deadlines.
  • Experience handling quotations, invoicing, order processing, and sales documentation with a high level of accuracy.
  • Ability to execute and follow established processes, ensuring compliance with internal procedures and company policies.
  • Detail-oriented with excellent follow-up skills to ensure timely completion of tasks and customer requests.
  • Strong communication and coordination skills, with the ability to collaborate effectively with sales teams, finance, operations, and customers.
  • Proactive, reliable, and capable of working independently in a fast-paced environment.

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