Position Overview
The Sales Operations Associate works within the Customer Experience Team, executing daily operational tasks in a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance.
Key Responsibilities
- Order Management: Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system, ensuring alignment with customer delivery expectations and vendor availability.
- Customer Inquiries: Respond to inquiries regarding order status and resolve customer order difficulties.
- Quote Management: Manage customer quote activities in line with specific strategies and quoting processes.
- Backlog Management: Maintain control of the open backlog of orders from entry through production, delivery, and invoicing.
- Service Delivery: Meet established Service Level Agreements (SLAs).
- Compliance & Collaboration: Ensure adherence to policies and regulations while working with account managers, supply chain, integration facility, RMA, and other Arrow teams.
Required Qualifications
- Bachelor's degree in Business, Administration, Supply Chain, Logistics, or related field
- 1–3 years of experience in sales operations or customer service (product-based industry preferred)
- Hands-on experience with ERP systems and proficiency in Microsoft Excel
- High level of English proficiency (written and oral)
Key Competencies
- Detail-Oriented: Precision in data entry and complex problem-solving
- Communication Efficiency: Clear and effective communication across teams
- Resilient: Ability to remain professional under pressure and handle sensitive requests
- Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities
- Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines
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