Position Overview
The Sales Operations Associate, within the Customer Experience Team, executes daily operational tasks in a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance.
Key Responsibilities
- Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies within the ERP system
- Manage the full order lifecycle from entry through production, delivery, and invoicing while maintaining backlog control
- Respond to customer inquiries regarding order status and resolve order difficulties
- Manage customer quote activities in line with specific strategies and quoting processes
- Meet established Service Level Agreements (SLAs) and ensure adherence to policies and regulations
- Collaborate with account managers, supply chain, integration facility, RMA, and other Arrow teams
Required Qualifications
- Bachelor's degree in Business, Administration, Supply Chain, Logistics, or related field
- 1–3 years of experience in sales operations or customer service (product-based industry preferred)
- Hands-on experience with ERP systems and proficiency in Microsoft Excel
- High level of English proficiency (written and oral)
Key Competencies
- Detail-Oriented: Precision in data entry and complex problem-solving
- Communication Efficiency: Clear and effective interaction across teams
- Resilient: Ability to remain professional under pressure and handle sensitive requests
- Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities
- Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines
Mise en forme par Postule ·
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