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Arrow Electronics

Sales Operations Associate I

Casablanca

CDI / Temps pleinSur site0–1 anOpérations

L’essentiel du poste

Résumé par Postule AI

Entry-level Sales Operations Associate position at Arrow Electronics in Casablanca, Morocco. Responsible for day-to-day sales support, order processing, customer service, and backlog management for indirect sales accounts. Requires minimum 1 year of experience and proficiency with ERP systems. Full-time, on-site role offering foundational operational and customer service experience.

Vos missions

  • Process routine customer orders by reviewing POs, resolving discrepancies, and entering sales orders into Arrow ERP system
  • Respond to customer requests for order information, RMA requests, confirmations, invoices, and shipping requirements
  • Maintain control of open backlog of orders, service requests, and RMAs from entry through billing
  • Research and resolve vendor invoice variances related to price, quantity, freight, and tax code discrepancies
  • Document customer requests for product returns and maintenance cancellations in Oracle ERP system
  • Serve as liaison between internal departments, vendors, and customers to ensure customer satisfaction

Profil recherché

  • You have 1+ years of experience in sales support, customer service, or operations roles
  • You are detail-oriented and comfortable with order processing and data entry tasks
  • You have experience with ERP systems and can quickly learn new platforms
  • You thrive in a structured environment with clear procedures and close guidance
  • You have strong customer service skills and can communicate professionally with internal and external stakeholders

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Sales Operations Associate I

Arrow Electronics is seeking a Sales Operations Associate I to provide day-to-day sales support and customer service for assigned accounts. This entry-level position offers the opportunity to develop operational and customer service skills while supporting indirect sales activities across multiple departments and vendor relationships.

Principal Accountabilities

  • Provide day-to-day sales support and customer service activities for assigned accounts, serving as a liaison between internal resources, vendors, and customers
  • Process routine and smaller customer orders accurately and timely by reviewing purchase orders, freight terms, pricing, technical specifications, and resolving discrepancies prior to order entry in the Arrow ERP system
  • Respond quickly and professionally to customer requests for order information, RMA requests, confirmations, invoices, credit status, and shipping requirements
  • Maintain control of open backlog of orders, service requests, and RMAs from entry through billing, and research and resolve vendor invoice variances
  • Document customer requests for product returns or maintenance cancellations in the Oracle ERP system and make accept/reject decisions based on established guidelines
  • Manage customer quotes activities in line with customer-specific strategies and order management processes

Job Complexity

This is an entry-level position with limited prior relevant training or work experience required. You will acquire basic skills to perform routine tasks under close supervision or clearly defined procedures, with limited autonomy and discretion to vary from established processes.

Requirements

  • Minimum 1 year of relevant experience (5 years for warehouse-based roles)
  • Proficiency with ERP systems (Arrow and Oracle)
  • Strong attention to detail and accuracy in order processing
  • Excellent customer service and communication skills
  • Ability to work with multiple departments and resolve discrepancies

Location

Casablanca, Morocco (Boulevard Al Quods)

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