International Flavors & Fragrances

Sales Service Representative - Commercial Support

Casablanca

CDI / Temps pleinHybride3–5 ansLicence / Bac+3Arabe, Anglais, FrançaisCommercial / VenteAgroalimentaire

L’essentiel du poste

Résumé par Postule AI

Sales Service Representative role at IFF, a global leader in flavors, fragrances, and food ingredients. Requires 3–5 years of commercial support or customer service experience in an international environment. Responsibilities include processing orders, managing customer relationships, coordinating with cross-functional teams, and providing product knowledge. Based in Morocco with fluency required in Arabic, English, and French. Ideal for candidates with strong organizational skills, attention to detail, and B2B customer service experience.

Vos missions

  • Receive, process, and manage customer orders, inquiries, and complaints with accuracy and efficiency
  • Maintain ongoing relationships with select customers and sales staff to ensure satisfaction
  • Coordinate with Account Managers, Supply Chain, and cross-functional teams to deliver timely solutions
  • Provide analysis and judgment to address customer needs and resolve issues constructively
  • Manage multiple priorities simultaneously while maintaining high organizational standards
  • Support commercial teams serving international customers in West African markets

Profil recherché

  • You have 3–5 years of experience in commercial support or customer service in international environments
  • You are fluent in Arabic and English with strong French language skills
  • You thrive in fast-paced, multicultural settings and enjoy managing multiple priorities
  • You have strong attention to detail and a proactive, solution-oriented mindset
  • You are interested in the flavors, fragrances, or food ingredients industry

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About the Role

Join International Flavors & Fragrances (IFF) as a Sales Service Representative to support our commercial activities and deliver exceptional customer experiences. You will process customer orders, manage inquiries and complaints, and maintain strong relationships with customers and sales staff. This role requires excellent product knowledge, analytical skills, and a customer-centric approach.

Main Responsibilities

  • Receive, process, and manage customer orders, inquiries, and complaints with accuracy and efficiency
  • Maintain ongoing relationships with select customers and sales staff to ensure satisfaction and support
  • Coordinate with Account Managers, Supply Chain, and cross-functional teams to deliver timely solutions
  • Provide analysis and judgment to address customer needs and resolve issues constructively
  • Manage multiple priorities simultaneously while maintaining high organizational standards
  • Support commercial teams serving international customers in West African markets

What We're Looking For

  • 3–5 years of experience in commercial support, customer service, sales support, logistics, or supply chain in an international environment
  • Bachelor's degree from a reputable university
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Experience with SAP and/or Salesforce (SFDC) preferred
  • Fluent in Arabic and English; French proficiency (minimum B-level reading and writing)
  • Strong systems aptitude and ability to learn new tools quickly
  • Excellent written and verbal communication skills
  • Proactive, customer-centric mindset with exceptional attention to detail

Why Join IFF?

  • Professional onboarding and comprehensive training programs from day one
  • Learning and development opportunities in a dynamic, global environment
  • Flexibility and agility in project execution
  • Inclusive workplace that values diversity and authenticity

Location: Had Souhalem, Morocco

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