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Inetum

Salesforce Functional Analyst - CPQ

Casablanca

CDI / Temps pleinHybride3–5 ansLicence / Bac+3Anglais, FrançaisProduitInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Inetum seeks a Salesforce Functional Analyst specializing in CPQ to join their Casablanca office. You will act as a bridge between business stakeholders and development teams, gathering requirements, designing Salesforce solutions, and creating detailed user stories. This role requires strong Salesforce Cloud expertise (Sales Cloud, Service Cloud, and CPQ), excellent analytical and communication skills, and the ability to translate complex business needs into technical specifications.

Vos missions

  • Collaborate with Product Owners, Salesforce Leads, and Business Owners to align on priorities, scope, and roadmap
  • Facilitate workshops and interviews to gather requirements and validate feasibility within Salesforce
  • Translate business requirements into well-structured user stories with clear acceptance criteria
  • Design Salesforce-native solutions, evaluate trade-offs, and flag technical risks to stakeholders
  • Document As-Is processes and To-Be solutions, maintaining accuracy as solutions evolve

Profil recherché

  • You have hands-on experience with Salesforce Sales Cloud and Service Cloud
  • You excel at translating business requirements into technical specifications
  • You enjoy collaborating across business and technical teams
  • You are detail-oriented and proactive in identifying risks and solutions
  • You are eager to deepen your CPQ expertise in a dynamic environment

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About Inetum

Inetum is a European leader in digital services with over 27,000 employees across 19 countries. Present in Morocco for more than 20 years, Inetum Morocco operates as a major player in the local digital sector with 800+ employees and a shared services center in Casablanca.

Role Overview

As a Salesforce Functional Analyst specializing in CPQ (Configure, Price, Quote), you will bridge business needs and technical delivery. You will collaborate with stakeholders to gather requirements, design Salesforce solutions, and translate complex business processes into actionable user stories for development teams.

Main Responsibilities

  • Stakeholder Collaboration: Partner with Product Owners, Salesforce Leads, and Business Owners to align on priorities, scope, and roadmap while understanding pain points and objectives
  • Requirements Gathering: Facilitate workshops, interviews, and walkthroughs to uncover real business needs and validate that requirements are complete, consistent, and feasible within Salesforce
  • User Story Development: Translate requirements into well-structured user stories with clear acceptance criteria and work with Product Owners to refine and prioritize the backlog
  • Solution Design: Propose Salesforce-native solutions prioritizing configuration over customization, evaluate trade-offs, and flag technical risks to stakeholders
  • Documentation: Deliver ready-to-develop user stories with sufficient detail and maintain As-Is and To-Be process documentation as solutions evolve

Required Qualifications

  • Salesforce Cloud expertise with foundational knowledge of Sales Cloud and Service Cloud
  • CPQ (Configure, Price, Quote) experience or strong eagerness to learn
  • Excellent analytical thinking and ability to break down complex processes
  • Strong communication skills comfortable with both business and technical audiences
  • Detail-oriented with a proactive mindset

Bonus Skills

  • Experience with Billing, Service Cloud Voice, or Pardot (Marketing Cloud Account Engagement)

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